Beth Still Email & Phone Number

Miami, FL, US

Duluth, GA, US

Duluth, GA, US

Falls Church, VA, US

Falls Church, VA, US

• Major Responsibilities
• Document business processes using diagrams, flow charts, and step-by-step procedures with established review points identified based on verbal input and/or written content
• Develop, standardize, and maintain accessible and dynamic new or improved written processes and procedures
• Work with Systems Matter Experts and Development teams to document operational duties into a standard format
• Identify deviations and non-conformances from established standards and provide recommendations for resolution
• Assist department in applying business processes, procedures, and systems to new or changing needs

Peachtree Corners, GA, US

Brought in on contract to organize and create documentation and to establish electronic file structures. Organized content for publication and developed electronic documentation. Developed style guides, templates and project workflows. Developed procedures and tools. Wrote and edited technical documents, such as SOPs, policies, procedures, guidelines.

• Worked as a technical writer and business process analyst in QTS’ Process Management division as a contractor with TekSystems. I was responsible for performing critical, metric-based analysis of the efficacy of current.
• Interview SMEs, document and empirically evaluate existing business processes.
• Design and recommend new or improved processes with defined metrics to measure improvements.
• Interview SMEs to understand and document standard operating procedures (SOPs) and to help in improving them.
• Generate process flow charts, breaking them down into individual steps and responsibility swim lanes.
• Based on observation and analysis, develop recommendations for business process improvements that can significantly affect efficiency, quality, profitability, competitive position, and employee/customer experience.

Toronto, Ontario, CA

• As an Operations Analyst, I play a key role in the pre-sales process by owning the finalization of the legal project documentation required to initiate a service engagement. I follow and coordinate various elements to.
• creating Statements of Works (SOWs) from raw documents provided by solutions architects or vendors/partners
• reviewing all documents before they are sent to clients
• obtaining legal documentation
• processing and providing documentation for approval and project initiation
• ensuring that all documents align to Softchoice standards

Accomplished business analyst of information technology systems and projects, offering over 20 years of key experience. Expertise in translating customer requirements into system and functional specifications used as the structure for product design and development. Highly skilled technical writer with experience in RFI / RFP, design, system, and product.

Ba, English/History

Diploma, Business