Beth Still Email & Phone Number

Miami, Fl, Us

Duluth, Ga, Us

Duluth, Ga, Us

Falls Church, Va, Us

Falls Church, Va, Us

Major Responsibilities• Document business processes using diagrams, flow charts, and step-by-step procedures with established review points identified based on verbal input and/or written content• Develop, standardize, and maintain accessible and dynamic new or improved written processes and procedures• Work with Systems Matter Experts and Development teams to document operational duties into a standard format • Identify deviations and non-conformances from established standards and provide recommendations for resolution• Assist department in applying business processes, procedures, and systems to new or changing needs• Create quick and accessible job aids and standard templates• Edit and format new and current documentation. Place on appropriate templates based on function

Peachtree Corners, Ga, Us

Brought in on contract to organize and create documentation and to establish electronic file structures. Organized content for publication and developed electronic documentation. Developed style guides, templates and project workflows. Developed procedures and tools. Wrote and edited technical documents, such as SOPs, policies, procedures, guidelines, checklists, and related technical publications to clearly and effectively communicate technical specifications and instructions to all audiences of 5Q Partners. Acquired subject knowledge by interviewing subject matter experts and end-users, observing performance and production methods, referring to technical specifications, engineering illustrations, etc. Assisted in preparation of illustrations, diagrams, and charts. Conducted quality review of materials.MAJOR RESPONSIBILITIES & ACCOUNTABILITIES1. Support the documentation needs of the Managed Services Team2. Develop documentation project plans and aligns to overall operations strategy3. Develop source materials, interview subject matter experts, conduct usability and desktop reviews4. Learn high-level features, functions and operation of 5Q product offerings5. Observe products in operational use to verify accuracy of documented activities and gain perspective for improved styles/delivery methods6. Create and maintain the knowledge base content architecture with proper knowledge article indexing and folder structure7. Define illustrations, diagrams, photographs and charts requirements8. Apply style guide standards to content9. Review documents for consistent style, format/quality standards and revises as needed10. Edit other documents for consistency and grammar11. Maintain configuration control and tracks revisions12. Assist with process improvements and inform best practices in the document repository arena13. Understand MSP organizational structure and work with cross-functional teams

Worked as a technical writer and business process analyst in QTS’ Process Management division as a contractor with TekSystems. I was responsible for performing critical, metric-based analysis of the efficacy of current operational processes and recommending process improvements using both cost-benefit and statistical evaluation models. I worked with subject matter experts (SMEs) to document current processes, breaking down business processes into specific, measureable steps. I acted as a SME in defining, documenting, and measuring business processes. I was responsible for the creation, maintenance, and publication of a wide array of technical documentation (internal and customer-facing procedure guides, technical diagrams, flow charts, product descriptions, etc.). ESSENTIAL DUTIES AND RESPONSIBILITIES• Interview SMEs, document and empirically evaluate existing business processes.• Design and recommend new or improved processes with defined metrics to measure improvements.• Interview SMEs to understand and document standard operating procedures (SOPs) and to help in improving them.• Generate process flow charts, breaking them down into individual steps and responsibility swim lanes.• Based on observation and analysis, develop recommendations for business process improvements that can significantly affect efficiency, quality, profitability, competitive position, and employee/customer experience.• Present strategic implementation documentation, specifically process diagrams, schedules, and other key information, to the team members responsible for the execution and implementation of the new/updated process.• Assist management with process analysis and implementation of new processes.• Partner with business stakeholders and IT throughout the lifecycle of projects requiring system enhancements.• Update and maintain documentation and processes by measuring performance.

Toronto, Ontario, Ca

As an Operations Analyst, I play a key role in the pre-sales process by owning the finalization of the legal project documentation required to initiate a service engagement. I follow and coordinate various elements to ensure quality and legal requirements are met in a service engagement opportunity. These include: • creating Statements of Works (SOWs) from raw documents provided by solutions architects or vendors/partners• reviewing all documents before they are sent to clients • obtaining legal documentation• processing and providing documentation for approval and project initiation • ensuring that all documents align to Softchoice standards• updating systems to ensure accurate reporting to the businessThis position requires a client focus, strong organizational skills, excellent writing skills, time management, commitment to customer services excellence, dedication to quality, and excellent documentation skills.KEY RESPONSIBILITIES: • Build and maintain templates for each type of Statement of Work (SOW) • Create client-facing SOWs • Create vendor-facing SOWs • Request and ensure a Master Service Agreement (MSA) document is created as needed for each new client and their first engagement• Manage queues for SOW requests and update SOW status in tracking system (CRM)• Update tracking tickets• Manage and execute project initiation activities and project billing activities in OpenAir • Strive for excellent customer service• Build relationships with sales reps, solution architects, services managers, billing teamI have written an Operations Manual to describe and define all aspects of the Analyst position. This will be used to train future analysts and also serves as a reference for current analysts.

Accomplished business analyst of information technology systems and projects, offering over 20 years of key experience. Expertise in translating customer requirements into system and functional specifications used as the structure for product design and development. Highly skilled technical writer with experience in RFI / RFP, design, system, and product requirement documents. Experienced in creating functional training materials on hardware / software products and conducting instruction sessions for end users.o participating in the sales and design process from bid through product delivery by translating customer requirements into design specifications. Practiced in successful database development and management with proven ability to execute strategies which support business and financial objectives.Duties at ACS included: o coordinating software and hardware functionso writing customized system design specifications and functional specificationso writing test scripts for factory testso participating in hardware and software testingo writing preliminary and final design documentso writing end-user manuals as required by contracto devising training curriculum and writing training planso meeting with outside customers to insure that the project remains on tracko acting as liaison between hardware and software personnelo participating in preliminary and final design reviewso writing training manuals for use in end-user trainingo training end-users on the use of ACS’ proprietary software and hardware products

Ba, English/History

Diploma, Business