Beth Turano Email & Phone Number

Parsippany, NJ

Parsippany, NJ

• Assisted in delivery and logistics for over 15 webinar roadshows announcing the Learning Solutions Group and Tangoe University, reaching over 400 employees within Operations and Sales
• Researched, created, and launched Tangoe University at annual conference: worked with SME to deliver 4 instructor-led courses BillingIT platform
• Created, for March 2016 launch, over 15 different eLearning courses supporting Operations with product overviews and role-based trainings.
• Added 14 pre-learning courses to New Hire Orientation for Q1 2016 for rollout to all office locations providing “common content” and messaging around Tangoe, Tangoe 2.0 Rollout and Matrix

Parsippany, NJ

• Co-Led department to include department model and direction, project assignment and request review analysis
• Created eLearning modules for Communication Lifecycle Management software program
• Leveraged grant funding with local community college (County College of Morris) for more than 70% of Parsippany-based employees, taking 35 courses worth $60,000 with no out-of-pocket cost
• Provided event planning and logistics support for department-wide and multiple location meetings for up to 500 participants
• Expanded New Hire Orientation from single US location to all primary US locations

Parsippany, NJ

• Delivered training demo on new Tangoe proprietary software (BIT) to 100% of migration clients
• Revitalized and delivered restructured onboarding training and feedback survey
• Created format for implementation topic sessions to support implementation training needs

Parsippany, NJ

• Developed Billport training with a team approach to preparation and delivery, as well as training material; provided client and internal training, and managed product testing and release, 2010
• Created process resource documents to help bridge the gap while processes were being designed, post-Telware's acquisition of TSL, and shaped timing of client training on new platform
• Developed/modified standard training materials for eight processes, implemented a post-training survey and monthly training metrics

Parsippany, NJ

• Provided training for financial, insurance, and technology companies on proprietary client software
• Conducted employee product training
• Developed new hire orientation curriculum for Channel Partner Program

Parsippany, NJ

• Tailored training delivery in various mediums to a range of audiences: end-user, VP, C-level, managers
• Designed new hire orientation program
• Developed and implemented process for customer and internal training requests
• Created standard training materials for instructor and participants
• Consistently increased training conducts and maintained rating of 4 or higher on a scale of 5

Nutley, NJ

• Major projects, in addition to consulting retainer for Telwares 2006 –2008:
• Sanofi-Aventis DOMASYS documentation Project, 2007 – 2008
• T-Mobile Software Training Rollout (2500 employees), 2007
• NexTone communications campaign launching new global telecom brand, 2006
• For Artm Arts, NYC, managed network of over 40 independent contractors and consultants, 2005 – 2006 Created client newsletter with a response rate of over 60%, developed internal communications structure and process.

Parsippany, NJ

• Led internal team working with consultant and senior leadership team during company merger
• Coordinated Town Hall meetings and company-wide conference calls addressing strategic corporate initiatives

Parsippany, NJ

• Created and documented training program for 100 users of proprietary software applications
• Led interdisciplinary team to establish product standards and integration
• Grew inter-departmental communications resulting in improved process, productivity, and employee satisfaction

Verona, NJ

• Created initial documentation and conducted training for start-up firm's internet-based application to support the insurance industry; recognized by clients with products in development for quality of relationships.