Beth Werner Email & Phone Number

Mountain View, CA, US

Menlo Park, CA, US

Menlo Park, CA, US

Ran a 12 person team focused on connecting users to the content that matters most to them. Built 0-1 products at speed, ranging from information centers to support societal flash points (Covid, Racial Justice, Election), to news, to niche interests.

Menlo Park, CA, US

Menlo Park, CA, US

Menlo Park, CA, US

Human Rating – Led a program to use service design principles to redesign our approach to offline rating. Led a cross-functional team and vendors to redesign our end-to-end workflow and UI design. Launched an internal tool to improve the back-end setup process for 3 different teams. Improve rater efficiency by an average of 30 seconds per task, improved.

Seattle, WA, US

Managed a team of 15 researchers, design technologists and prototypers. Supported research for Amazon Lockers, Amazon Hub, Amazon Pickup, in-home, in-car and robotic delivery.Amazon Lockers: Package delivery lockersCo-created with delivery drivers to identify and implement Amazon Locker kiosk improvements which reduced time on task and improved accuracy of.

Framingham, Massachusetts, US

Developed customer experience strategy including creation of insights driven personas, customer journeys, and service blueprints. Identified and implemented opportunities for end-to-end and experience improvement and managed a large cross functional team including research, design, sales and marketing.Built a cross-functional consumer insights team to put.

Providence, RI, US

Improved surgical services, medication administration processes, and obstetrics experience to reduce delays, improve efficiency, improve user experience, and increase profitability of those functions.Developed interdisciplinary and patient focused teams to build and test customer experience innovations. Saved a hospital system over $8M/year in lost revenue.

La Verpilliere | Chicago, FR

Managed large-scale technical and medical product development research projects.Worked with medical practitioners and patients to develop physical and graphical user interfaces for a number of medical devices. Created heuristic metrics to evaluate industrial design and user experience for medical and technical products allowing clients to evaluate user.

Boston, MA, US

• Piloted deeply immersive research methods in emerging markets including multi-day chain shadowing, co-creation, and in market flexible pilots for a major CPG manufacturer.
• Developed our Design Thinking and Service Design Thinking curriculum.
• Led the creation of customer journeys, service blueprints, and brand strategies for various clients
• Led multi-year engagements with four key clients, resulting in $5 million dollars in additional project work.
• Developed the insights, strategy, and design direction for Compass by Herman Miller, a health care product line which has exceeded sales expectations and won numerous design awards. Clients included: Abbott, Center for.

• Created initial concepts, developed marketing strategy and worked directly with factories to reduce cost of production and increase line efficiency while maintaining premium quality and safety standards.
• Designed all customer facing touchpoints including product, packaging, instruction manuals, and point of purchase displays.
• Products were featured in “Fit Pregnancy”, “Child”, “Urban Baby Daily”, “Daddy types”, “Droolicious” and the movie Four Christmases. Victoria Staten is a high-end start-up brand which created baby products.

Fort Lauderdale, Florida, US

• I was the only researcher on staff and conducted, analyzed, and presented all insights projects to internal cross-functional teams and external buyers.
• Led insights development for several products from initial customer need to go-to-market approach.
• Created a design language for the Ryobi and RIDGID lines of tools to help align product design and packaging with customer’s expectations of the brand.
• Led human-factors research to develop the first drill designed for women while not alienating men. This drill was the company’s best-selling product in 2005.
• Received multiple design and utility patents.TTI is the owner of a number of power tool and gardening brands including: Ryobi, Ridgid, Homelite, and Milwaukee.

Bfa, Industrial Design

Master Of Arts (Ma), Health/Health Care Administration/Management