Beth West Email & Phone Number

Ohiohealth

Identify performance gaps using patient satisfaction data.Assist consultants in providing relevant and useful tools used to help managers improve service in their area.Coordinate patient satisfaction survey process for the system.Analyze and communicate survey results to management and staff.Educate / train new leaders during New Leader Orientation.

Identify gaps/trends using patient satisfaction data.Assist department managers in developing useful action plans to improve service in their area.Design and implement in-house customer service programs.Plan training events / retreats for leadership team.Coordinate patient satisfaction survey process.Analyze and communicate survey results to management and staff.Educate / train staff during New Employee Orientation.Participate in central Ohio customer service committee.

Employee relations and policy interpretation.Design recruitment activities and advertising strategies.Calculate employee annual increases and monitor performance appraisal compliance.Approve the use of contract / temporary employees.Coordinate the pre-placement requirements for all potential employees.Conduct background / reference checks on all potential candidates.Monitor General Hospital Orientation compliance.Assist hiring managers with screening interviews. Prepare correspondence for Unemployment Hearings.