Beth Workeneh Email and Phone Number
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Beth Workeneh personal email
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I’m a dedicated leader with a passion for enhancing customer experiences and building strong relationships. In my current role as Senior Manager of Junior Competition at USTA Northern California, I develop innovative strategies that empower participants and elevate program visibility.With a background in program and product management, I excel at driving collaboration across teams and creating meaningful initiatives. I believe in the power of proactive engagement and tailored support to ensure every member feels valued and heard.My commitment to making a positive impact is evident in everything I do, from enhancing player experiences to championing community initiatives. I enjoy connecting with others who share a passion for fostering growth and building vibrant communities.
Usta Northern California
View- Employees:
- 27
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Senior Manager, Junior CompetitionUsta Northern California Jun 2022 - PresentAlameda, California, United States●Lead a team of six in developing customer success strategies, resulting in a 33% increase in player engagement.●Manage a $1.2M budget, leveraging data analytics to enhance operational efficiency and resource allocation.●Cultivate strategic partnerships within the tennis community, elevating program visibility and increasing member participation.●Drive continuous value realization for members through proactive engagement and tailored support.
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Customer Support Specialist - Adult LeaguesUsta Northern California Jan 2021 - Jun 2022●Executed initiatives that generated over $2M in revenue growth through customer acquisition and retention.●Delivered proactive support to as many as 100 customers weekly, swiftly resolving issues and leveraging feedback to enhance user experience.●Streamlined communication and event logistics, significantly boosting team productivity and operational efficiency.●Partnered with leadership to execute innovative campaigns that increased tennis participation in Northern California.
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Program Manager Of Junior CompetitionUsta Northern California Jan 2020 - Jan 2021Alameda, California, United States●Led the transition from CMS and TennisLink to the Serve Tennis platform, increasing user adoption significantly.●Developed a comprehensive tournament calendar for over 11,000 participants, achieving a 25% increase in retention.●Coordinated event logistics, ensuring successful execution as the liaison among vendors and stakeholders.
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Player Development SpecialistUsta Northern California May 2016 - Jan 2020Alameda, Ca●Executed over 100 events, building relationships with participants and increasing participation by 20% through meticulous planning and execution.●Launched a customer-centric development program that improved player performance and retention.●Managed an annual budget exceeding $250K, optimizing resource allocation and driving operational efficiency.●Conducted post-event analyses to improve overall customer experience.
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Junior Team Tennis Program CoordinatorUsta Northern California Oct 2012 - May 2016●Collaborated with cross-functional teams to strengthen the USTA brand, leading to increased league participation.●Revamped digital marketing strategies, improving customer engagement by 30%.●Organized championship events, managing budgets and vendor relations for successful outcomes.
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Branch ManagerEnterprise Sep 2009 - Dec 2011Atlanta, Ga ; San Leandro, Ca●Managed a six-member team, achieving a 97% customer satisfaction rating by fostering a culture of excellence.●Onboarded and mentored new hires with comprehensive training, improving retention and development. -
Business Management InternWalgreens Jun 2008 - Aug 2008Oakland, Ca●Supported Assistant Manager responsibilities by restocking shelves, providing exceptional customer service, and gaining hands-on experience across all store sections. -
Diversity & Inclusion InternUsta Northern California Jun 2007 - Dec 2007Alameda, Ca●Collaborated on outreach initiatives, including Diversity Spotlights, event preparation, and vendor relations, to promote inclusivity and engagement.●Conducted research on Community Tennis Associations in Northern California, identifying opportunities to support underserved communities.●Coached and mentored diverse young athletes at the ATA National Championships, fostering African American representation in tennis across the U.S.●Offered administrative support to the Diversity & Inclusion team, facilitating various projects and initiatives as needed.
Beth Workeneh Skills
Beth Workeneh Education Details
Frequently Asked Questions about Beth Workeneh
What company does Beth Workeneh work for?
Beth Workeneh works for Usta Northern California
What is Beth Workeneh's role at the current company?
Beth Workeneh's current role is Dynamic Program Manager | Relationship Building Specialist | Travel & Music Enthusiast.
What is Beth Workeneh's email address?
Beth Workeneh's email address is be****@****hoo.com
What schools did Beth Workeneh attend?
Beth Workeneh attended Southern University And Agricultural And Mechanical College At Baton Rouge.
What skills is Beth Workeneh known for?
Beth Workeneh has skills like Customer Service, Public Speaking, Social Media Marketing, Microsoft Office, Social Media, Powerpoint, Marketing Strategy, Research, Marketing, Training, Event Planning, Microsoft Excel.
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