Beth Smith Email & Phone Number

Raleigh, Nc, Us

Rdu

MRO Customer Account Manager

Raleigh Nc

* Major Accounts-quoting, order entry, warranties, returns and credits * Credit Card Orders* Credit and Debit Requests*Tracking, Shipments* Backup for POs, CSE orders * North American Customer Service Employee Council, Communication Team * Super User for team* Contributor for ACE Project SAP conversion Courses- Can be reviewed in Apex or provided upon request.Awards – Difference Maker Award for Q1 2015, Eagle Award for 5/2015 and Peer 2 Peer award for department 2014.

Morrisville Nc

2002-Present Forbo/HB Fuller Adhesives Morrisville, NCCustomer Account Specialist* Handled National Accounts including ConAgra Foods and Patrick Industries* SAP Data Processing* Produced weekly order reports and shipment tracking* Responsible for 200 adhesive accounts in MN, SD, ND, CA, AR and OK * Price implementation and SPA forms* Accounting - Collections, refunds and credits* Created weekly “Cause and Effect” analysis to determine customer relationship trends* Monitor Inventory and consignment billing for major accounts* Product / Cost Management - maintained a spreadsheet to track profitability for senior management* Equipment Management - Equipment orders, set up amortizations and process repair requests. Courses- “The Art of Collections” seminar in Charlotte, NC 2006

Various

2000-2002 SAS Institute Cary, NCTravel Coordinator* Reservations for Air, car, hotels and transports* Assisted with conversion from Sabre to Worldspan system via Worldtravel partners* Rental Car contract negotiation (Avis, Hertz and Budget)* Assisted the Procurement Team with research and analysis regarding travel contracts* Communication via phone, queues and Outlook Courses- Internet and PC Training for travel website comparisons1997-2000 Worldtravel Partners Durham, NC Travel Manager at Reichhold Chemicals and Novartis* Managed a staff of 5 * Annual budget projecting* Daily sales and productivity tracking* Custom phone reports * Passport and Visa processing* International and Domestic Travel arrangements on Worldspan * Communication via phone, fax, queues and Outlook Courses-Monthly management meetings with “best practice” topics, Excel training for spreadsheets, Franklin-Covey time management 1995-1997 BTI Americas RTP, NC On-site Special Services Coordinator at Glaxo-Wellcome (Now Glaxo Smith Kline)* Contract negotiations for hotels and limousines* Cost comparison reports * Budget estimates* Various hotel site inspections* Communication via phone, fax, telex, export, emailLead a familiarization trip to London and arranged for all transportation, hotels and meals for 20 guests to engage in site-inspections and office visits. 1990-1994 ITG Travel Center Sheraton Imperial Morrisville, NC Travel Agent and Concierge* Corporate and Vacation Travel Reservations * Restaurant, golf and local entertainment reservations * Ordering and Stocking Brochures* Attending various Travel Seminars 1988-1990 Lifeco Travel Morrisville, NC Sole On-Site Agent at Northern Telecom (later Nortel)* VIP travel arrangements by appointment* Quality Control for Central Reservations on Sabre* Satellite Tickets