The Salvation Army is a nonprofit, tax-exempt charitable organization under Section 501(c)(3) of the Internal Revenue Code. The Salvation Army Hampton Roads Area Command serves south side Hampton Roads and its surrounding communities with programs and locations that serve families in need with emergency assistance, housing, substance abuse treatment, youth enrichment opportunities, spiritual care and emergency disaster services.

EQUI-KIDS is a 501c3 non-profit that serves children and adults with special abilities, active-duty service members, Veterans, and First Responders through equine-assisted services.•Oversaw the day-to-day operations of the organization to ensure its overall success in long-term operations•Implemented a fundraising strategy to include unsolicited contributions, grants, events, and campaigns•Effectively managed a $1.3 million budget with consistent year-on-year growth, including a 178% revenue increase in the first year•Developed a variety of marketing tangibles for donor outreach, impact reports, and program highlights•Implemented a fully functional CRM for donor management as well as program needs•Built overall business plan including infrastructural and capital needs of the organization•Led, managed, and guided the organization to attain continued growth, success, and optimal mission impact to include a dynamic portfolio of programs •Implemented team development strategies to ensure team member success, succession planning, effective onboarding practices, and a healthy culture•Successfully identified growth opportunities through strategic analysis and positioned the organization for long-range and strategic planning ensuring progression toward sustainability•Served as the primary spokesperson for EQUI-KIDS to promote community awareness and outreach

EQUI-KIDS is a 501c3 non-profit that serves children and adults with special abilities, active-duty service members, Veterans, and First Responders through equine-assisted services.•Demonstrated advanced levels of equine management, horsemanship, riding instruction, teaching methodologies, and disabilities •Conducted safe, challenging lessons focused on participant progression toward measurable objectives •Developed and maintained lesson plans focusing on clear objectives designed to assist the participant in meeting their short and long-term therapeutic goals and tying these goals into the participant’s life goals•Mentored other instructors concerning instruction techniques, setting measurable goals, understanding progression analytics, and educating parents and volunteers•Promoted EQUI-KIDS at community events and through coordinated outreach•Monitored and documented compliance of program materials with industry standards including lesson planning, equipment, and educational aids used in program activities, emergency procedures, participant reporting, certifications, and continuing education

Dream Catchers is a 501c3 non-profit that serves children and adults with special abilities through equine-assisted services.•Oversaw the day-to-day operations of the facility, programs, and barn•Effectively managed the program team, created effective onboarding processes, and built succession plans as they related to program sustainability•Participated as part of the management team in planning and implementing the essential functions related to the mission of the organization•Developed and implemented over eight new programs creating sustainable revenue streams for the organization•Worked collaboratively as part of the senior management team to identify, research, write, and submit grants•Optimized cost and benefit ratios for programs and services•Developed the annual budget concerning chart of account categories pertinent to programs•Created and maintained reports to track participant data and measurable outcomes related to program success

EQUAL is an animal-assisted program designed to provide experiential and educational programs to youth, individuals with special abilities, families, and seniors.•Oversaw the day-to-day operation of the facility, program, and barn•Implemented operational protocols for safety, training, staff development, volunteer development, and management of the barn and equines•Prepared the center to become accredited through the Professional Association of Therapeutic Horsemanship, Intl.•Managed and trained staff for certification through the Professional Association of Therapeutic Horsemanship, Intl.•Wrote and implemented curriculum that complied with the Ministry of Education

MSRC is a privately owned outpatient physical and occupational therapy center focused on patient care offering specialized services.•Managed billing department for three busy outpatient clinics•Implemented billing systems to improve accounts receivable by $700,000 in the first year•Effectively handled claims filing with accurate coding for maximum reimbursement•Coached therapists on effective documentation practices to ensure medical necessity•Hired and trained additional billing staff members•Maintained privacy practices throughout all clinics•Secured and maintained managed care contracts•Provided transcription services