Beth Zampieri Email & Phone Number

Project Manager for enterprise-wide Service Delivery transformations. Current project involves decommission of current Customer servicing platform and full conversion to Salesforce interface. - Facilitated cross-functional current state process map workshops to capture the 70+ functional and technical workflows, identifying future state training, policy.

Led end-to-end implementation of new CX relationship survey platform to mid-size, mid-Atlantic bank. Responsibilities included vendor management, facilitation of Stakeholder design workshops, testing governance, deployment, and change management.- Aligned Client’s strategic plan to lead design, development, launch, and post-production support model for new.

Functional responsibility for the US Customer Success Center, Partner Implementations, Employee and Merchant Training, and Relationship Management for launch of Openpay to the US Market. Employee #19 for US Start-up.- Coach/Player, building net-new processes and functions to ensure successful post-Sales service delivery across US market, including design.

Greater Atlanta Area

Lead global, post-Sales Client Success organization who deliver transformative SaSS solutions to enable clients to build brand advocacy, increase sales, reduce churn and operational efficiencies.- Coach/Player, achieving 170% of individual Revenue Upsell Target via expansion to full-service offerings, while simultaneously managing a global team of 8..

Alpharetta, GA

Work collaboratively with clients to design, deliver and sustain transformation to deliver meaningful results to both the client and employee experience. Focus areas include: Voice of the Customer and Voice of the Employee Program Design, CX Organizational Design Strategy, Internal Culture and Communications Transformation, and CX Performance.

Alpharetta, GA

Led team of 14 responsible for setting strategic direction and oversaw execution of CX initiatives for National Accounts division, including launch and full adoption of new CX management model. Drove common approach and process for securing voice of the customer, expansion of Client loyalty programs, design and launch of Client Success organization.

Atlanta, GA

Charged with driving growth and improved NPS for diverse portfolio of over 30 largest B2B merchant relationships representing $9B in annual Charge Volume.- Selected to lead development of B2B Strategic Marketing Plan, successfully securing enterprise-wide funding and resources to support key verticals- Led diverse, enterprise-wide initiatives that.

Greater New York City Area

Developed and facilitated strategic direction for portfolio of 10 Retail Partners for OPEN Savings Program, a leading customer loyalty program that provides Small Business Customers with savings at select companies.- Leveraged analytical insights to influence, shape, and drive results for Partners, resulting in full retention of strategic Partner set and.

Greater New York City Area

Oversaw end-to-end servicing of 10 national full-service restaurant accounts, representing $1.1B in spend.- Developed sell-in strategy, led negotiations and secured participation of inaugural American Express Zync Card Dining Partners and Green/Gold Embedded Benefits Platform - Instituted and replaced competitive check presenters with American Express.

Greater New York City Area

Served as Project Manager for Dish Program - 1st program of its kind - interactive online Dining campaign providing Cardmembers with access to expert opinions, insider views, and valuable offers in New York, San Francisco, and Boston.- Partnered effectively with Client Management team, obtaining high-value offers- Spearheaded multi-channel marketing.

Greater New York City Area

Provided value-added analysis and managed ongoing strategic developments within the credit card industry, focusing on direct mail. Presented to Senior Management and incorporated in monthly results package for Global Management Team.- Headed ongoing implementation of Cognos forecasting platform across Finance organization, eliminating low-value activities.

Greater New York City Area

- Managed forecasting, budgeting, and formal communication to Senior Management of financial results, including monthly variances, of two global divisions with annual expenses of over $500 million.

Greater New York City Area

- Managed financial results, budgeting, forecasting, and formal communication for AT&T’s network management outsourcing contract with MetLife.

Basking Ridge, NJ

Graduate of Financial Leadership Program: Competitive, intensive two-year “fast track” program, combining four job assignments with graduate-school level education in the areas of finance and leadership, and designed to develop members into strong business leaders.