Beth Miller Email & Phone Number

Palm Beach Gardens, Florida, Us

Lead implementation of financial shared services change management and communication across business units, business partners, suppliers, supply chain, and entities. Ensure goal alignment and stakeholder engagement at every level to ensure buy-in, build trusting relationships across WHQ functions, regional offices, and business units globally, through effective communications in multiple languages. Measure/report impact to KPIs, develop improvement recommendations. Generate communications strategy, messages, documents to support alignment, understanding and adoption, benefits, and results. Collaborate with stakeholders to assess risk, employee impact/readiness, to realize change objectives, drive continuous improvement efforts. Consistently demonstrate employee and customer experience focus on all assignments. Lead global Fire and Security divestiture efforts across key business services order to cash, procure to pay and master data management.

St. Louis, Mo, Us

Assess, collaborate, design, and implement change initiatives across field and internal operations to drive adoption of leading best practices to increase J.D. Power Customer Satisfaction rankings and transactional survey scores; outage communications, prearranged outage customer notifications, ESRT alerts, field, and customer care communications. Assess organizational readiness, develop sponsor and stakeholder engagement plans. Partner with coworkers to develop effective communications, Digital Outage Team/Outage Communications Hub via Ameren Journal, Innovation Event, CS Department videos, Chartwell Industry Association Webinar and PowerUP Conference. Lead data analysis to identify business impact of ESRT requirements, ROM app, enhancements to dashboard/reporting/tools to support field crews, contractor services, scheduling, and management. Collaborate on strategy for restoration and storm alerts, custom messages to serve 1.9 million customers. Partner with Customer Research & Insights to link customer impact/expectations to outage communications strategies.Lead/collaborate on key initiatives to improve customer communication, customer affordability, workforce optimization.

Health Advocate expert focused on improving healthcare consumerism to reduce healthcare spending by aligning employees with cost-saving objectives. Lead sales and account management to double digit growth year-over-year, business planning and strategic market development, channel management, reseller and pricing strategy, and competitive/market intelligence. Human Resource Business Partner. Collaborative, hands-on leader in a start-up environment to promote innovative employee benefit.

St. Louis, Mo, Us

Lead continuous process improvement initiatives in support of organizational development, efficiency and service excellence goals. Responsible for developing operational strategies, and P&Ps to maximize human capital and organizational performance with quantitive and qualitative data inputs. A Six Sigma Black Belt leading Kaizen, DMAIC efforts; program management, team building, organizational change, training, and market analysis. Responsible for Divison SOX/SAS 70 Quality Controls.• Streamlined client contracting production process to 2-3 days from 28 days.• Lead TRICARE pipeline triage solution; improved response time to 48 hours from >5-10 days.• Standardized key account CST; reduced variances to 2 from 61; expanded functionality by 27%.• Enhanced system access; improved TAT to 10 days from 48, lower reject rate to 2% from 5%.• Established regulatory control functions, policy & procedures; raised KPI to 89.23% from 55%.• Launched centralized PMO, Quality Control Dept., Contract Compliance & Strategy Dept.

St. Louis, Mo, Us

Lead Account Management team responsible for $53.8 million book. Providing strategic consultation, cross functional projects and delivering operational excellence to Commercial Division Clients. Coach and mentor team to advise clients of cost saving opportunities and operational metrics to support client growth and retain client base. Champion Six Sigma process improvement and training initiatives. Liaison to operational partners to ensure efficient, effective issue resolution. Translated broad theories and strategies into clear, actionable objectives. Partnered with Account Directors on global strategic planning activities.• Developed Service excellence QA process, reached 100% accuracy vs. 67%• Achieved 96.53% client satisfaction and retention rating vs. 94.3% previous year• Initiated new hire on-boarding process; cultural transition process, adopted across division

St. Louis, Mo, Us

Lead award strategy and operations for $130 million product portfolio, vendor management, P&L. • Negotiated AD channel contract terms, service level agreements, and preferred pricing• Analyzed company liability and develop comprehensive policies for award products• Generated $1.5million breakage revenue, reduced expired point reinstates by 60%• Streamlined standard business practices reduced operating budget by $800,000

St. Louis, Mo, Us

Provided leadership and operational direction to cross-functional operations team in support of annual revenue in excess of $160 million across multiple industries. $1m operating budget.

St. Louis, Mo, Us

• Led business development efforts to secure $40 million in annual revenue, and multi-year contracts with new and existing clients, including conquest sales securing key business from major competitors.• Led assessment team in the design and implementation of a business assessment, gap analysis, training, primary research and recommendation strategy for a wireless telecommunications company, resulting in a $13 million, multi-year sale for business to consumer loyalty initiative.• Managed co-located cross-functional team of 20 members to deliver employee training, safety programs, consultative services, business assessment, voice-of-the-customer research, corporate communications, special events and more across multiple market sectors.

Women'S Leadership Forum

Masters, Business Administration

Bachelor, English Language And Literature, General