SUMMARYTechnology Professional -Experience in IT and support for over 19 years in hardware, software, and troubleshooting. Known for excellent customer support and the ability to work under pressure. Proven results as creative, strategic, out-of-the-box thinker. Consistent attention to detail and ability to learn quickly have combined for continuous contributions to teams and organizations. Bilingual, fluent in English and Spanish.Key technical skills include: ● CompTIA certified in A+ and Net+. ● Remote Desktop/Server for software and hardware support using remote tools.● Repair and build PC’s, preventive care, virus removal, spyware removal, custom builds, installation of software and hardware.● Knowledge of network protocols, remote connectivity, wired and wireless, VPNs, LANs and WANs.● Networking: Routers, Switches, Modems.● Virtual Machine usage: VMware, Oracle Virtual box, Azure VDI.Duties and Responsibilities:• Responsible for day-to-day technical support of Meditology and CORL employees and consultants at multiple locations.• Provide high end customer service and follow up on IT support and technical issues.• Research, resolve, and respond to tickets and questions in a timely manner.• Respond to incoming support call requests, email, and text messages.• Working with employees and consultants in office and remote locations.• Experience with printers, copiers, phone systems (VoIP) as it relates to configuration, installation, and support.• Troubleshoot problems with PC and laptop computers, Office 365, and Windows OS 7,8,8.1,10 and 11 Pro. • Use of ticketing Systems: Zendesk, Remedy, Vantive, and Oracle Siebel.• Previous work with VPN (Cisco, NordVPN, IPVanish, etc.), also two factor authentication (MFA), SSO, RDP, Windows 365, Windows 365 Cloud PC.• Administer, setup and provisioning Cloud PC’s for users outside US.• Administration in Azure Active Directory, Microsoft Intune and Microsoft Entra.• Reimage/Deploy and setup Apps in computers for users, configuration, installation and encryption with BitLocker.• Create/Add users, accounts, password, password resets, installation and licensing.• Create Onboarding check list and also for Offboarding employees.• Maintain, create and add new technical documentation for the Team.• Maintain security and monitoring antivirus on deployed machines.• Deployed Apps for the Microsoft Company Portal via Intune.• Monitor devices out of compliance and enforce security and updates.• Security Disposal of devices and logging USB’s, Laptops, Hard Drives, SSD’s.