• As a Customer Success Manager, I focus on empowering my team to work effectively by cultivating a culture of collaboration and open communication. I encourage team members to voice their ideas and perspectives, fostering an environment where everyone feels appreciated and acknowledged. By providing the necessary tools and resources, I ensure they are equipped to excel in their roles.• I emphasize the importance of setting clear goals and expectations while promoting autonomy, allowing… Show more • As a Customer Success Manager, I focus on empowering my team to work effectively by cultivating a culture of collaboration and open communication. I encourage team members to voice their ideas and perspectives, fostering an environment where everyone feels appreciated and acknowledged. By providing the necessary tools and resources, I ensure they are equipped to excel in their roles.• I emphasize the importance of setting clear goals and expectations while promoting autonomy, allowing team members to take responsibility for their work. Regular check-ins and feedback sessions keep us aligned and help us address challenges quickly. I also advocate for continuous learning by offering training opportunities and sharing best practices, which enhances our collective knowledge and capabilities.• Ultimately, my approach is built on trust and support, empowering my team to succeed and deliver outstanding results for our customers.• Identified market gaps for new and updated products and services. Show less

• As a help desk associate at Mzizi School ERP, I have the opportunity to work with clients in various industries including school management, property management, and human resource management systems. • My experience as a help desk associate at Mzizi School ERP allows me to develop strong technical skills, problem- solving abilities, and communication skills in order to provide effective support to clients in various industries.• Customer engagement and satisfaction by delivering… Show more • As a help desk associate at Mzizi School ERP, I have the opportunity to work with clients in various industries including school management, property management, and human resource management systems. • My experience as a help desk associate at Mzizi School ERP allows me to develop strong technical skills, problem- solving abilities, and communication skills in order to provide effective support to clients in various industries.• Customer engagement and satisfaction by delivering excellent customer service.• Guided teams in product merchandising and inventory management.• Resolved customer queries and problems using effective communication and providing step-by-step solutions.• Measured and accurately processed materials to minimize wastage.• Achieved service time and quality targets.• Trained and mentored employees to maximize team performance. Show less

• As a support engineer at Mzizi School ERP, roles varied depending on the specific area you are providing support for: school management, property management, and human resource management system. As a support engineer at Mzizi School ERP, I was being responsible for providing technical support, troubleshooting and resolving issues, and working with clients to ensure the effective use of Mzizi School ERP software solutions Addressed and resolved SLA issues promptly using an OTRS system.•… Show more • As a support engineer at Mzizi School ERP, roles varied depending on the specific area you are providing support for: school management, property management, and human resource management system. As a support engineer at Mzizi School ERP, I was being responsible for providing technical support, troubleshooting and resolving issues, and working with clients to ensure the effective use of Mzizi School ERP software solutions Addressed and resolved SLA issues promptly using an OTRS system.• Asked customers targeted questions throughout troubleshooting to determine smart solutions.• Installed and set up applications for clients, including anti-virus software and Microsoft office.• Responded to customer emails, calls and live chat regarding technical malfunctions and issues to fix remotely.• Conducted training sessions with customers to demonstrate software updates, new systems and hardware.• Helped customers set up new systems, applications and software.• Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.• Used support tickets to track and speed up incidents.• Managed daily server backups on computers to avoid data loss from computer malfunctions.• Used remote access to navigate and link to customer computers.• Documented actions taken using work order system within Mzizi School ERP.• Installed new hardware and software to meet system specifications and user needs.• Instructed teams on ICT safety and security policies. Show less

• A support engineer in a school management system is responsible for ensuring that the system runs smoothly and efficiently. Overall, my role as a support engineer in a school management system is critical to ensuring that the system runs smoothly and effectively, and that users have access to the support and resources they need to use the system to its full potential.• Asked customers targeted questions throughout troubleshooting to determine smart solutions.• Addressed and resolved… Show more • A support engineer in a school management system is responsible for ensuring that the system runs smoothly and efficiently. Overall, my role as a support engineer in a school management system is critical to ensuring that the system runs smoothly and effectively, and that users have access to the support and resources they need to use the system to its full potential.• Asked customers targeted questions throughout troubleshooting to determine smart solutions.• Addressed and resolved SLA issues promptly using an OTRS system.• Communicated technical computer information to non-technical audiences by providing simplified presentations and demonstrations.• Participate in in-person meetings with customers to assess and diagnose hardware problems.• Used support tickets to track and speed up incidents. Show less