Betsie Ridnouer Email & Phone Number

Glendora, Ca, Us

Glendora, Ca, Us

Glendora, California, United States

United States

*Mange 21 landscape designers and provide onboarding and training for hires.*Provide annual training on the landscape design department's priorities, services, and team to 40 staff from the broader company.*Oversee landscape design schedules, project timelines, product acquisition, and customer care and collections for upward of 2,000 customers annually for the Landscape Design Department.*Manage the CRM and monitor all operational systems and, as needed, update and enhance processes to reflect the evolving business needs.*Serve as department ambassador to promote company services through online and social media content and videos. *Serve as Swiss Army Knife who is cross-trained and provides support for all functions within the landscape design department.*As needed, serve as point of contact for the department and as customer service representative.

Glendora, California, United States

*Managed schedules for 21 designers and arranged over 2k customer appointments each year with a 99% satisfaction rating.*Responsible for CRM implementation for the landscape design department, creation of the procedures manual, and training all current and new staff.*Advise on key operations improvements that resulted in more efficient and streamlined processes.*Wrote, maintained, and managed processes handbook for the landscape design department.*Served as liaison between over 2k+ customers each year and department leadership.*Support for department team to solve problems and keep them on their tight schedules.*Handled customer service hotline calls and emails.

Glendora, California

*Provided project management for over 100 customer jobs annually, including consultation, design, sales, plant procurement, scheduling, and contractor communications with a 99% satisfaction rating.*Achieved 60 percent closing rate of which the team goal was 40 percent.

Monrovia, California

Glendora, Ca

*Strong knowledge of plants, especially Southern California natives and low water plants. *Able to conduct site assessments of and complete hand-drawn plans, planting plans, and construction documents for residential properties.*Able to present concepts and assist with contractor procurement.*Able to assess the needs and interests of homeowners through thorough interviews.

Fairfax, Va

Publisher of parenting and teaching guides with circulation of 300k and a staff of 25.*Wrote, produced, and marketed seven monthly educational newsletters, four e-newsletters, various brochures, and booklets, and web content.*Created, monitored, and maintained schedules for the editorial department.*Managed nearly 10 freelance writers, editors, and translators and oversaw content development.

Master'S Certificate, Landscape Design

English--Professional Writing & Editing

Ba, English

Education record