Betsy Autran Email & Phone Number

Kortrijk, Flemish Region, Belgium

-Delivering excellence in customer service (English & French) via email, live chat, and across social media.-Writing and managing Customer Knowledge Base articles.-Managing internal knowledge base for Customer Support team.-Creating and managing custom chatbot automations and workflows for optimal UX (Intercom). -Responding to and resolving TrustPilot reviews.-Writing and translating (EN->FR) customer-facing copy.-Writing, translating, and managing response snippets that adhere to company ToV for customer service team use.-Assessing, reporting, and resolving product quality complaints.-Training and onboarding of new Customer Support teammates.-Handling logistics requests from customer service team members for customers requiring replacement orders.

Lille, Hauts-De-France, France

Home-grown online plant boutique specializing in rare Hoyas.

Lille, Hauts-De-France, France

-Developing a comprehensive content strategy with support of the Product team.-Working with Product Designer to deliver coherent UX content to guide users.-Defining Heroes Jobs’ tone of voice and maintaining consistency across platforms.-Producing content for all projects: blog, product releases, videos, newsletters, social media, etc.-Communicating with other team members to ensure adherence the content guidelines.

Paris Area, France

-Head of English customer service.-Creating tone of voice guide for English company content and customer service team.-Interviewing, hiring, and onboarding new customer service team members.-Writing copy for website, app, blog, HelpScout FAQs, social media, newsletters, and release notes for iOS/Android apps.-Translation/localization for site and apps | FR > EN.

Paris Area, France

-Head of English customer service.-Creating tone of voice guide for English company content and customer service team.-Interviewing, hiring, and onboarding new customer service team members.-Writing copy for website, app, blog, HelpScout FAQs, social media, newsletters, and release notes for iOS/Android apps.-Translation/localization for site and apps | FR > EN.

-Creating company tone of voice guide for English market.-Writing copy for English website.-Localization | FR > EN.

Paris Area, France

-Planning and conducting courses for adults.-Recording and reporting student progress.-Constructing lesson plans according to needs of individual companies and student career goals.-Assessing student development and completing monthly reports.

Belfort, France

-Planning and conducting courses for adults.-Recording and reporting student progress.-Constructing lesson plans according to needs of individual companies and student career goals.-Assessing student development and completing monthly reports.

Paris Area, France

-Searching for and contacting prospective contributors and vendors for creative online magazine and boutique-Writing blog articles-Managing social media accounts-Translating texts French - English

Theatre Performance

Theatre studies with varied curriculum and degree requirements which included studies in communications, creative writing, public.

Certificate To Teach English As A Second Language, Tesol / Tefl

Program which meets international standards and follows British Council criteria, validated by the International Accreditation of TESOL.