Betsy Kumar Email and Phone Number
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[My Talent] I solve complex problems through training and communication. I have a knack for positioning messages, no matter the medium. My experience includes: developing learning and development strategies, facilitating seminars/workshops, establishing and implementing communication strategies, and writing consumer content. [My Culture Fit] Though I'd find the silver lining anywhere, I'm most at home in environments that are authentic, enthusiastic, and present the opportunity to be captivated. I'm passionate about creating incredible experiences for others, operating with a service ethic, and demonstrating my resilience. [My Specialties] I'd love to help you with: program design/management, curriculum design and delivery, coaching, relationship building, public speaking, and communication.
- Website:
- goo.gle/3DLEokh
- Employees:
- 315106
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Head Of Communications And Engagement, Google Operations CenterGoogleSeattle, Wa, Us
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Head Of Communications & Engagement, Google Operations CenterGoogle Aug 2019 - PresentGreater Seattle Area
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Change Management & Communication Lead, Hr OperationsGoogle Nov 2017 - Jul 2019Greater Seattle Area
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Business Operations & Strategy Manager, Consumer OperationsGoogle Jan 2017 - Nov 2017Mountain View, Ca
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Training & Development Program Manager, Consumer OperationsGoogle Jan 2015 - Dec 2016Mountain View, Ca• Designed 6 month onboarding program and project managed implementation across 4 regions. Scaled metrics strategy and select curriculum to team of 3,000+ employees• Developed industry-leading framework to measure training outcomes. After training, participants are 94% "org ready" and 98% satisfied (includes attendees, their peers and managers).• Led a distributed project team of 65 people across 4 regions. Through regular feedback and coaching, team consistently met or exceeded performance targets.• Directed successful onboarding for 200+ new hires, producing ~1200+ hours of training.• Drove annual cost savings of $20k+ through efficiencies including automation of training comms.• Facilitated over 215 hours of training attended by ~120 new hires with trainer score of 98% (almost 10 points above company average).
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Content And User Education SpecialistGoogle Oct 2013 - Dec 2014Mountain View, Ca Facilitated full day onboarding for 20 new hires each quarter (received instructor rating 25% higher than the average of Google trainers). Selected by leadership to design and deliver trainings for two global summits, and presented to audiences ranging from 20 to 100 people. Wrote 100+ consumer-facing help center articles (some received 5.7 million PVs/month), and consistently increased user satisfaction ratings. Received highest departmental award for driving a team-wide initiative to incorporate user feedback into help content revisions.
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Training And Knowledge Management SpecialistLivingsocial Jan 2012 - Sep 2013Washington, Dc Managed all consumer-facing language for Customer Experience team including the development of email text, help site articles, and social media content. Partnered with senior staff to develop and execute a strategic plan for internal communication within Consumer Services that resulted in a more engaged and knowledgeable workforce of 300+ people. Led all customer care initiatives on social media resulting in community growth, and increased community engagement/positive sentiment on Facebook and Twitter. Supported company-wide communication initiatives by contributing to the planning and development of employee newsletters, all-staff meetings, new hire orientation, and corporate training. Wrote curriculum and facilitated new hire training/continued education courses for over 130 Customer Service Representatives and Supervisors. Received “Surprise & Delight” award for doing the unexpected to deliver great experiences for consumers and colleagues, and “Champion Good Ideas” award for being open to change and standing behind ideas that had a significant impact on the company. -
Executive Coordinator For Undergraduate ProgramsThe George Washington University School Of Business Jan 2010 - Feb 2012 Managed logistics and deliverables for five student leadership programs. Developed academic modules for the First Year Development Program including presentations on professional communication, networking, workplace diversity and social enterprise. Crafted a proposal that resulted in a $10,000 annual gift to the University. Coached undergraduates through intricate professional and academic situations. -
Marketing AssociateThe Advisory Board Company Jul 2009 - Jan 2010 Developed original marketing material and created campaigns that drove business development efforts for Revenue Integrity Compass across seven states. Leveraged telephone and email networking to build relationships with hospital executives. Served on a task force to devise topics and coordinate logistics for ten sessions that promoted the personal and professional development of associates. Worked closely with a team of eight peers to ensure the fulfillment of weekly goals. -
Training And Development InternThe Advisory Board Company May 2007 - Sep 2007 Collected quantitative and qualitative feedback from participants on the value of 25 courses and communicated findings to course instructors, allowing them to benchmark their effectiveness. Conceptualized and wrote articles about summer activities in DC and tuition reimbursement policies for the company newsletter. Utilized Front Page to manage daily updates to the employee homepage. Updated web pages to prepare for a teleconference systems transfer.
Betsy Kumar Skills
Betsy Kumar Education Details
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Human Resource Management
Frequently Asked Questions about Betsy Kumar
What company does Betsy Kumar work for?
Betsy Kumar works for Google
What is Betsy Kumar's role at the current company?
Betsy Kumar's current role is Head of Communications and Engagement, Google Operations Center.
What is Betsy Kumar's email address?
Betsy Kumar's email address is bk****@****gle.com
What is Betsy Kumar's direct phone number?
Betsy Kumar's direct phone number is (650) 253*****
What schools did Betsy Kumar attend?
Betsy Kumar attended The George Washington University - School Of Business.
What skills is Betsy Kumar known for?
Betsy Kumar has skills like Social Media, Leadership, Training, Leadership Development, Strategy, Program Management, Public Speaking, Management, Event Planning, Powerpoint, Marketing, Research.
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Betsy Kumar
Undergraduate Cognitive/Behavioral Neuroscience Student At Loyola University ChicagoUnited States
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