Betsy Kumar Email & Phone Number

Seattle, WA, US

Greater Seattle Area

Greater Seattle Area

Mountain View, CA

Mountain View, CA

• Designed 6 month onboarding program and project managed implementation across 4 regions. Scaled metrics strategy and select curriculum to team of 3,000+ employees
• Developed industry-leading framework to measure training outcomes. After training, participants are 94% "org ready" and 98% satisfied (includes attendees, their peers and managers).
• Led a distributed project team of 65 people across 4 regions. Through regular feedback and coaching, team consistently met or exceeded performance targets.
• Directed successful onboarding for 200+ new hires, producing ~1200+ hours of training.
• Drove annual cost savings of $20k+ through efficiencies including automation of training comms.
• Facilitated over 215 hours of training attended by ~120 new hires with trainer score of 98% (almost 10 points above company average).

Mountain View, CA

• Facilitated full day onboarding for 20 new hires each quarter (received instructor rating 25% higher than the average of Google trainers).• Selected by leadership to design and deliver trainings for two global summits, and presented to audiences ranging from 20 to 100 people.• Wrote 100+ consumer-facing help center articles (some received 5.7 million.

Washington, DC

• Managed all consumer-facing language for Customer Experience team including the development of email text, help site articles, and social media content.• Partnered with senior staff to develop and execute a strategic plan for internal communication within Consumer Services that resulted in a more engaged and knowledgeable workforce of 300+ people.• Led.

• Managed logistics and deliverables for five student leadership programs.• Developed academic modules for the First Year Development Program including presentations on professional communication, networking, workplace diversity and social enterprise. • Crafted a proposal that resulted in a $10,000 annual gift to the University.• Coached undergraduates.

• Developed original marketing material and created campaigns that drove business development efforts for Revenue Integrity Compass across seven states.• Leveraged telephone and email networking to build relationships with hospital executives.• Served on a task force to devise topics and coordinate logistics for ten sessions that promoted the personal and.

• Collected quantitative and qualitative feedback from participants on the value of 25 courses and communicated findings to course instructors, allowing them to benchmark their effectiveness.• Conceptualized and wrote articles about summer activities in DC and tuition reimbursement policies for the company newsletter.• Utilized Front Page to manage daily.