• Coordinated development planning and implementation • Managed two annual events• Wrote and developed all communications, including annual report, appeal letters, donor correspondence, newsletters, press releases, and marketing materials.• Planned and managed all Salesforce database activities including data clean up, running queries and reports, and ensuring correct and valid data is being used in decision-making.

• Coordinated and organized data for multiple Maddie’s Fund research grant projects designed to evaluate the impact of interventions on outcomes of homeless dogs in shelters. • Verified and combined data from different sources. • Reviewed data for deficiencies or errors and researched data to correct any incompatibilities.• Provided initial analytical support to identify trends or patterns for in-depth statistical analysis. • Developed written standard operating procedures for quality assurance to improve study reliability. • Maintained research protocols and handled data according to IRB regulations and privacy best practices. • Supervised student employee.

• Partnered with over 200 faculty to evaluate course outcomes by conducting phone interviews, developing and administering student surveys, analyzing data, preparing reports, and advising on implementation changes to improve and enhance results.• Published over 80 science and engineering case studies and five White Papers reporting user results and identifying best practices. • Researched educational issues and developed resources for evidence-based selling and to support implementation models for faculty trainings.• Developed, administered, and evaluated written surveys; conducted focus groups with students and faculty. • Planned two three-day annual faculty events, including obtaining hotel, restaurant, and meeting space, making travel arrangements for attendees, and facilitating sessions, remaining 20% or more under budget for each event while receiving positive feedback from attendees.

• Collaborated with educational partners to determine effective technology solutions to address teaching and learning issues facing institutions, instructors and students to achieve outcomes.• Instructed faculty in technology implementation and provided ongoing customer service. • Planned departmental, university, and multi-campus educational development and coaching events.• Attained sales goal 8 years in a row with a 48% increase from 2009-2011.• Achieved top sales performer, top manuscript performer, and leadership council.

• Teaching and Learning Center: Composed articles, copyedited documents, and coordinated online content.• Penn State Academic Press: Worked with authors and reviewers to ensure timely submission or articles and reviews, and managed publication of four academic journals.• Pennsylvania Office of Rural Health, and Institution for Policy Research and Evaluation (part-time/freelance): Published quarterly newsletter by developing ideas, conducting interviews, writing articles, designing newsletter layout, and managing printing and distribution.