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@verizon.com
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Betsy Stover is listed as Leadership | Customer Support Experience | Training | Business Administration | Process Improvement at Verizon, a company with 151940 employees, based in Murfreesboro, Tennessee, United States. AeroLeads shows a work email signal at verizon.com and a matched LinkedIn profile for Betsy Stover.
Betsy Stover previously worked as Supervisor, Messaging at Verizon and Sr Manager, New Hire Experience at Verizon. Betsy Stover studied at Bellefonte Area High School.
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AeroLeads found 1 current-domain work email signal for Betsy Stover. Compare company email patterns before reaching out.
Collaborative professional with 35 years of experience. Emphasis on customer relations, people leadership, and Technical Support Solutions across the industries of Tele Communications, Hospitality, and Higher Education. Skilled in 4G, Customer Service, Voice over IP (VoIP), Sales, and Customer Satisfaction. Leading with empathy and creative thinking, I am a true advocate of my customers. I bring a decisive and hardworking approach, while producing decisive creative strategies. Enthusiastic, approachable, and organized collaborative leader with a talent for balancing multiple priorities within a fast-paced environment.Strengths include adaptability, relationship building, time management, communication, training, personable attitude, and motivation. I welcome all feedback and use it to implement process improvement. Leading with engaging interactions with an empathetic and genuine attitude, I can motivate myself and other to success in goals and deadlines. I have a passion for people and shows in my work.I would love to connect with you! I accept all connection requests. Please message me with networking opportunities.
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Facilitate Staff Meetings, Lead Quality Calibration Meetings Implemented Monthly incentive calendar for Team Launched detailed Commitment plans to ensure goals and metrics are metPrepare Mid and Year End reviews
Built strategy to drive performance with Director AnalyzeCreated detailed Commitment plans for supervisors to ensure they are meeting monthly goals and PA MetricsOversee daily operational activities and results of the organization Managed team, project, and development management Drove results in a supportive and engaging virtual culture
Nashville, Tennessee
Led Supervisor teams, provided support plus feedback as POC for Sr. ManagersBuilt strategy to drive performance with Sr. Manager Created and executed a project plan to drive center results Facilitated Staff Meetings and led Quality Calibration meetingsCreated detailed Commitment plans for Frontline reps and Peer supervisors Project management for creation.
Completed monthly call handling and call observations Facilitated Staff Meetings and led Quality Calibration meetingsCreated Monthly incentive calendar for Team and Sr. Manager team Prepared Mid and Year End reviews Review Customer Experience Survey scores and feedback Created and executed Community coaching plan
Facilitated Staff Meetings and led Quality Calibration meetingsCreated Monthly incentive calendar for Tech Department Created detailed Commitment plans, prepared Mid and Year End reviewsReviewed NPS and ACS scores and feedback to metrics were metEnsured Remedy tickets are followed up on and contacted in timely mannerAssisted representatives with process.
Facilitated Call Calibrations in Classroom and during transition to floors Monitored Support Coaches and provided new employees trainings Motivated, coached and developed new employees to deliver exceptional service Analyzed calls and provided regular feedback and identify coaching opportunities
Assisted representatives with process and procedural questions Created incentive programs to develop teamwork and improve key metrics Conducted team huddle meetings, reviewed NPS and ACS scores and feedback Completed representatives time off and leave requests Monitored completed training for representatives Assisted with special projects and requests as.
Other employees you can reach at verizon.com. View company contacts for 151940 employees →
Darius Glover
Colleague at Verizon
Greater Saginaw-Midland-Bay City Area, United States
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Omar Al-Fayyadh
Colleague at Verizon
Novi, Michigan, United States, United States
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JK
Joshua Kunkel
Colleague at Verizon
Alexandria, Minnesota, United States, United States
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MO
Mauricio Ortega
Colleague at Verizon
New York City Metropolitan Area, United States
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MR
Michelle Rutherford
Colleague at Verizon
Lake Forest, California, United States, United States
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KW
Keenan Webb
Colleague at Verizon
Atlanta, Georgia, United States, United States
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MC
Marion Cray
Colleague at Verizon
Greater Tampa Bay Area, United States
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JJ
Jack Johnson
Colleague at Verizon
Abilene, Texas, United States, United States
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MD
Mike Dickerson
Colleague at Verizon
Norfolk City County, Virginia, United States, United States
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EC
Elizabeth Conroy
Colleague at Verizon
Chatham, New Jersey, United States, United States
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Quick answers generated from the profile data available on this page.
Betsy Stover works for Verizon.
Betsy Stover is listed as Leadership | Customer Support Experience | Training | Business Administration | Process Improvement at Verizon.
AeroLeads has found 1 work email signal at @verizon.com for Betsy Stover at Verizon.
Betsy Stover is based in Murfreesboro, Tennessee, United States while working with Verizon.
Betsy Stover has worked for Verizon and Verizon Wireless.
Betsy Stover's colleagues at Verizon include Darius Glover, Omar Al-Fayyadh, Joshua Kunkel, Mauricio Ortega, and Michelle Rutherford.
You can use AeroLeads to view verified contact signals for Betsy Stover at Verizon, including work email, phone, and LinkedIn data when available.
Betsy Stover studied at Bellefonte Area High School.
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