Betsy Watts Email and Phone Number

• Program Manager for a two year IT Service Management initiative using ITIL framework.• Led change utilizing Organizational Change Management strategies.• Practice Manager for oversight of the CTS Relationship Management Practice.• Project Manager for the Palo Alto Cortex XDR security deployment at 11 campuses.• Project Manager for an 11 campus Maxient deployment and a Blackboard upgrade.• Engaged in all aspects of project management methodology including business cases and RFPs.• Successfully implemented major Oracle PeopleSoft projects on time to satisfied customers.• Negotiated several procurement contracts which delivered emergency resources in record time.• Engaged and collaborated with project teams across many disciplines and campuses.• Leader in deploying new technology and educating team on new tools.• Identified and corrected potential violations to procurement guidelines.• Helped create and edit high profile documents for organization.

• Implemented innovative school-wide initiatives to engage students in deeper thinking.• Teacher and mentor helping students prepare for college and careers.• Coached 8 of 20 students to State Speech Competition during 3 yrs as Speech Coach.• Successfully wrote and obtained grant funding for educational opportunities.• Coached newly-formed Robotics team to win several regional BEST Robotics Competition awards.

• Created and delivered strategic proposals to CIO's and upper management.• Prepared technical responses to Request for Proposals with 75% successfully won.• Exceeded gross profit margin goals established by organization.• Successfully introduced and sold new products and services available from vendors.• Analyzed market competition, identified needs and provided pricing recommendations for products and services.• Educated customers on product advantages to help them meet their bottom line.• Assisted in developing and executing Territory Plans for assigned customers.• Instrumental in selling over 400 video rooms worth $6 Million in the Dakotas as well as building and maintaining many multi-site pbx networks for customers.• Organized sales events and trade shows to support vendor promotions.• Recipient of organization’s highest sales award - President’s Club.

• Responsible for the daily operation of 3M's multimillion dollar business with U S WEST which included moves, adds and changes to their telephone and data services for 28,000 users. • Defined customer needs and expectations which were incorporated into the design of a new order processing system.• Expanded U S WEST’s service delivery partnership business with the 3M account from 3 temporary to 7 permanent employees.• Increased responsibilities from basic order processing to include consulting with clients and performing helpline assistance.• Successfully prepared and presented a business case to justify replacing temporary workers with permanent employees.

• Obtained passing score in the Project Management Professional certification exam.• Facilitated the planning and implementation of over two hundred complex customer telecom projects using Microsoft Project.• Successfully managed projects which included first time application implementations.• Directly interfaced with customers to insure quality service was delivered.• Established project teams and organized all aspects of the project using GANTT charts, EXCEL documents, ACCESS databases.• Prepared correspondence, reports, and other forms of written communication.• Scheduled appointments and coordinated meetings and conferences.• Responsible for documenting and distributing meeting minutes for projects.• Department IT Coordinator – evaluated, installed and supported computer programs.

• Formed partnerships and worked as a team with other departments to effectively resolve customer service problems.• Conducted safety inspections and ensured MSDS sheets were updated.• System administrator for work force administration.• Developed job aid documentation.• Responsible for the operation of four 1E/1A Central Offices.

• Interfaced directly with departmental vice-president and directors on various operationsal issues.• Developed, implemented and administered departmental plan for work force administration and motor vehicle acquisition.• Directed departmental compliance of the Civil Enforcement Consent Order.

• Supervised and initiated training of eleven Communications Channel Technicians.• Planned and distributed daily work to technicians.• Performed safety training and safety inspections.

• Summer Intern• Performed field investigations of assigned projects & collected data for changes in design of project features.• Prepared correspondence and reports concerning project activities. • Submitted plans & specifications and other information to the parties concerned.• Conferred with contractor regarding procedures to be followed, methods of construction, progress schedules, labor difficulties, and resolved contractor-Government differences as required. • Reviewed contractor claims and change requests for additional cost and for time extensions.• Supervised a survey crew on an interstate reconstruction project.• Performed survey duties.• Inspected asphalt for quality control purposes.• Trained in new employees.• Inspected the reinforcing bars, concrete and painting on a bridge construction project.• Reviewed and maintained material pay quantities for contractors.• Tested raw materials which were to be used in making concrete.