Betsy Sears Email & Phone Number

Cincinnati, Oh

Cincinnati, Oh

Newport, Ky

•Liaison between customer, sales team, and production team to ensure the satisfaction and delivery of the products and services promised to the customer in a timely manner.•Build relationships with customers to better understand their needs and identify opportunities to enhance quality of current products.•Responsible for overseeing Vendor Managed Inventory (VMI) of 200+ products to maintain appropriate inventory to ensure on time delivery.

Cincinnati, Ohio Area

•Managed 150-250 higher education clients per year for the production and delivery of web and custom print and multi-media products. •Consistently scored an average of 9.5/10 on our client satisfaction survey.•Collaborated with multiple internal teams to set and exceed client expectations.•Utilized product expertise by educating clients on the functionality of products and recommending practices to maximize their usage and ROI.•Identified up-sell opportunities, resulting in approximately an additional $80,000 in revenue.

Cincinnati, Ohio Area

•Identified prospective partners and maintained relationships of current partners for AAA member discount program.•Negotiated member discount and revenue sharing, resulting in increased member loyalty, new customers for partner businesses, and additional revenue for AAA.•Managed customer service issues to resolution.•Worked within budget to most effectively promote partners.

Cincinnati, Ohio Area

•Managed all aspects of store including tracking sales, product placement, staff schedules, hiring, training, reporting, and receiving shipments.•Maximized sales by analyzing reports, adjusting product placement, identifying out of stock issues or missing signage.•Stayed current with sales trends to accurately forecast sales and ensure adequate staffing•Traveled to new store sites to assist with setup and grand opening of two locations.