Betsy Steinbeck Email & Phone Number

Denver, Colorado

Robust learning and organizational development agency enabling clients to move through transformational times with learning strategies tailored to specific needs. Create client solutions in leadership development, change management, conflict management, team building, virtual team success, stakeholder management, inclusion, and process mapping.• Led and implemented a culture and value strategy that included employee engagement, analytics and Employee Resource Groups for a top tier hospitality company. • Developed a competency-based experiential learning program for high potential leaders in a Fortune 100 sustainability organization. Created value in the company through developing timely, relevant, and impactful virtual and in person learning solutions in alignment with business strategy.• Redesigned and expanded client’s negotiation training curriculum, adding virtual modality to in-person learning. Expanded content from one-day, single presentation to four modules over six months for large corporations. Client said working together inspired gain in confidence to enact needed changes.

Englewood, Co

Created and implemented system-wide learning strategies to identify and maximize organizational capabilities, influencing internal stakeholders on optimum learning solutions creation. Led team of five to select and maintain all learning technology consumed enterprise-wide. • Managed design, programming innovation and implementation of learning management platform and created continuous support documentation.• Partnered with HR and stakeholders to implement and seamlessly launch new LMS for 50K employees on time and on budget.• Evaluated training requirements versus needs; increased completion from 70% to 90%.• Performed data-driven direct and indirect assessments to evaluate and demonstrate program effectiveness.• Optimized people strategy goals by partnering with medical and non-clinical senior leadership to integrate learning initiatives across talent management, recruiting, and employee engagement, positively impacting organizational effectiveness.

Launched Net Promoter Score (NPS) organization-wide. Transformed learning methods with design tools and learning platforms enabling individual and collaborative eLearning, incorporating gamification and leadership-led presentation and communications in fast-paced environment.• Led analytics review, determined efficacy, and managed proactive improvement of self-led employee new hire program. • Initiated use of fast-paced micro-learning in highly-matrixed organization, achieved 90% completion rate on product and continuous improvement initiatives.• Directed award-winning scalable learning initiatives on global levels in numerous areas including technology, product, process, and change management.

Principal strategist and collaborator with operational business units and program management organizations to design strategic alignment and support for emerging changes and goals. Led team of ten with four direct reports to deliver flexible learning and development programs increasing efficacy. • Improved nationwide training request process, cut time to launch by 30%.• Influenced diverse hiring practices initiatives by creating learning solutions and training programs.• Developed strategic initiatives and partnerships to create learning enablement resources for new product.• Delivered cloud-based self-service training used by 70K employees, provided continuous updates to inform organization, ensuring customer adoption and success of new platform.

Promoted to develop and manage comprehensive high-quality benchmark training programs for digital products and operational job families, including customer care and engineering operations.• Exercised effective controls and hands-on approach to supervise all initial components of business services training programs.• Brought together market learning leadership to create consistent, division-wide technical training experience for all front-line employees.• Prepared transition framework from divisional structure to centralized learning organization.

Built, managed, and maintained professional, cohesive team of four and initiated systems and controls for successful learning activities creation. Actively engaged and partnered with multiple corporate groups to create complete training curriculum. • Created CSG and ICOMS billing systems training for front-line employees company-wide.• Implemented eLearning for internal and external employees while managing SOX compliance.• Chief consultant for billing system administrators and contact center leadership for training interventions and KPI management and improvement.

Primarily focused on call center training. AT&T Broadband merged with Comcast internet services necessitating online product and processes for both organizations. • Gathered user requirements for both organizations, built better system to support call center needs while managing two systems. • Curriculum work became new hire training across both organizations.