Betsy Steinbeck Email & Phone Number

Denver, Colorado

• Robust learning and organizational development agency enabling clients to move through transformational times with learning strategies tailored to specific needs. Create client solutions in leadership development.
• Led and implemented a culture and value strategy that included employee engagement, analytics and Employee Resource Groups for a top tier hospitality company.
• Developed a competency-based experiential learning program for high potential leaders in a Fortune 100 sustainability organization. Created value in the company through developing timely, relevant, and impactful.
• Redesigned and expanded client’s negotiation training curriculum, adding virtual modality to in-person learning. Expanded content from one-day, single presentation to four modules over six months for large.

Englewood, CO

• Created and implemented system-wide learning strategies to identify and maximize organizational capabilities, influencing internal stakeholders on optimum learning solutions creation. Led team of five to select and.
• Managed design, programming innovation and implementation of learning management platform and created continuous support documentation.
• Partnered with HR and stakeholders to implement and seamlessly launch new LMS for 50K employees on time and on budget.
• Evaluated training requirements versus needs; increased completion from 70% to 90%.
• Performed data-driven direct and indirect assessments to evaluate and demonstrate program effectiveness.
• Optimized people strategy goals by partnering with medical and non-clinical senior leadership to integrate learning initiatives across talent management, recruiting, and employee engagement, positively impacting.

• Launched Net Promoter Score (NPS) organization-wide. Transformed learning methods with design tools and learning platforms enabling individual and collaborative eLearning, incorporating gamification and leadership-led.
• Led analytics review, determined efficacy, and managed proactive improvement of self-led employee new hire program.
• Initiated use of fast-paced micro-learning in highly-matrixed organization, achieved 90% completion rate on product and continuous improvement initiatives.
• Directed award-winning scalable learning initiatives on global levels in numerous areas including technology, product, process, and change management.

• Principal strategist and collaborator with operational business units and program management organizations to design strategic alignment and support for emerging changes and goals. Led team of ten with four direct.
• Improved nationwide training request process, cut time to launch by 30%.
• Influenced diverse hiring practices initiatives by creating learning solutions and training programs.
• Developed strategic initiatives and partnerships to create learning enablement resources for new product.
• Delivered cloud-based self-service training used by 70K employees, provided continuous updates to inform organization, ensuring customer adoption and success of new platform.

• Promoted to develop and manage comprehensive high-quality benchmark training programs for digital products and operational job families, including customer care and engineering operations.
• Exercised effective controls and hands-on approach to supervise all initial components of business services training programs.
• Brought together market learning leadership to create consistent, division-wide technical training experience for all front-line employees.
• Prepared transition framework from divisional structure to centralized learning organization.

• Built, managed, and maintained professional, cohesive team of four and initiated systems and controls for successful learning activities creation. Actively engaged and partnered with multiple corporate groups to create.
• Created CSG and ICOMS billing systems training for front-line employees company-wide.
• Implemented eLearning for internal and external employees while managing SOX compliance.
• Chief consultant for billing system administrators and contact center leadership for training interventions and KPI management and improvement.

• Primarily focused on call center training. AT&T Broadband merged with Comcast internet services necessitating online product and processes for both organizations.
• Gathered user requirements for both organizations, built better system to support call center needs while managing two systems.
• Curriculum work became new hire training across both organizations.