Betsy Case Email & Phone Number

Du Bois, Pennsylvania, United States

• Provided comprehensive administrative support to 5 divisional leaders, proactively anticipating needs and fostering seamless collaboration among field staff, admins, and managers to optimize operational efficiency• Managed the divisional capital budget, inputting capital projects into designated software for expenditure tracking and fund allocation, ensuring financial balance across diverse projects• Proactively identified process improvements, including leading the development and implementation of the Division Zero Metric system, reducing unregistered water meter usage by 90% through meticulous tracking and research• Orchestrated monthly water quality reporting to ensure compliance with state regulations, ensuring all deadlines are met while maintaining 100% accuracy in electronic submissions• Managed monthly and quarterly budget reporting, including preparation and submission of corporate capital budget forecasts for project managers, while ensuring documentation accuracy and data integrity• Served as a mentor and resource for customer service representatives, offering guidance on problem-solving techniques and best practices, while also acting as the primary contact for customer inquiries and escalations• Performed routine accounting duties, including coding and submitting transactions, as well as preparing journal entry documents for posting to the General Ledger, conducting routine reconciliation to ensure accuracy • Coordinated water monitoring efforts by compiling customer lists, issuing notices, scheduling sample collection, and arranging couriers to meet stringent state and federal requirements• Facilitated efficient field operations by coordinating the dispatch of service orders to field staff and maintaining clear communication channels to ensure efficient workflows• Generated the distribution of mass voice, text, and email communications to effectively manage critical events

Du Bois, Pennsylvania, United States

• Managed accounts receivable for 9K+ customers including billing data entry, invoice generation, receipts processing and posting, collection of delinquent accounts, resolving billing inquiries, and negotiating payment arrangements while ensuring strict adherence to utility commission regulations • Successfully led and managed customer service operations across two utility offices, serving as the primary escalation point for customer inquiries, while maintaining office efficiency and enhancing staff productivity• Oversaw office operations, including supply procurement and equipment maintenance, to ensure the smooth functioning of daily activities• Prepared and submitted regulatory agency and company board reports, compiling summaries of divisional activities by gathering data from maintenance and division managers, and providing reports to the CEO for presentation at monthly board meetings • Validated and coded timesheets and invoices for processing, ensuring accuracy and proper coding before submission to corporate payroll and accounts payable• Managed the handling of customer complaints filed with the PA Utility Commission, ensuring prompt response, investigation, and resolution in compliance with regulatory guidelines• Provided administrative support to the CEO for company initiatives such as successful rate case filings and company acquisition from Riviera Utilities of PA to Total Environmental Solutions