Betsy Chen Email & Phone Number

Cleveland, OH, US

• Design, development and maintenance of Dynamics AX software (using X++) within manufacturing environment.
• Function as Customer Database representative for 70+ application users.
• Serve as liaison for user calls, troubleshooter for applications problems, queries and resolving issues promptly.
• Write materials for user training and author user procedures for new applications providing support for team.
• Develop reports using SSRS within AX based on user requirements.
• Assist SAP implementation including data extraction from AX.

Cleveland, OH, US

• Served as one on one tutor in math including Pre-Algebra through Calculus II.
• Assisted as subject matter expert to various student skill levels tutoring 1000+students during tenure.

Cleveland, OH, US

• Designed, development, and maintenance of Dynamics AX software (using X++ and MorphX) and COBOL legacy system within a wholesale distribution environment.
• Developed reports using SQL Management Studio, Visual Studio and Reporting Services based on user requirements.
• Modified and distributed AX report using Create!Form (Designer and Director).
• Developed reports for management, sales, A/P, A/R as required on legacy system.
• Modified code on COBOL legacy system per user requirements.

• Designed, development and maintenance of Unisys Hospital Management (HMS) software (running on a B1000 mainframe).
• Participated in upgrade from B2700/BHOS to B1000/HMS system and modification for hospital specific requirements.
• Served on implementation team for upgrade to new release of HMS and all modifications.