Betsy Groat Email & Phone Number

Seattle, Wa, Us

Seattle, Washington

Manage operations for department raising $16M in annual revenue including:• Manage cash, revenue, and receivable forecasting and analysis with weekly and monthly reporting to leadership• Own and manage patron analysis, segmentation and data pulls for fundraising communications and appeals, including recommendations and planning for targeted solicitation strategy• Identify and drive process improvement affecting department operations. Build team capacity and improve workflow and quality control.• Optimize operations output with limited resources during COVID-19 shutdown. Including building digital workflows for all operations systems, digitizing intake forms for donation processing, cross-training and onboarding for new coordinators.• Oversee timely and efficient handling of donations, receipts and promised benefit fulfillment. Supervise and scale workflow to facilitate record high growth in number of daily and weekly transactions• Oversee donor relations and customer service functions for more than 10,000 annual households. Implemented chat support for live-streamed broadcasts during COVID-19 shutdown of all live performances.• Partner closely with Communications Manager and Senior Director of Individual Giving to ensure all fundraising strategy is supported by operational excellence and fundraising analysis• Tessitura CRM database superuser. Drive department business rules and CRM functionality, process improvement and training.• Manage personnel and project workflow for Development Operations Coordinator, Individual Giving Coordinator, Gift Processing Coordinator, and Development Coordinator.

Seattle, Washington

• Managed operations, reporting, and projects for transformative nine-figure campaign• Built and managed daily, weekly, and monthly campaign reporting for team members, leadership and Board committees• Managed portfolio analysis to improve operational excellence, build efficiency and prioritize timely appeals for fundraising projects • Led donor analysis to identify new and unexplored opportunities• Partnered closely with portfolio managers to ensure accurate forecasting and timely receivables collections• Led donor recognition, naming opportunities and development of systems to support this work• Managed all campaign events including: Octave 9 Venue Grand Opening activities and Benaroya Hall 20th Anniversary celebration• Managed personnel and project workflow for Donor Relations Officer, Campaign Coordinator

• Leadership and direct responsibility for all development and marketing operations, project planning, and reporting• Managed accounts receivable, cash flow projections and profit/loss statements• Managed Development, Marketing and Friends budget lines and Board reporting• Implemented, maintained and supervised CRM database Raiser's Edge• Managed personnel and project workflow for Development & Marketing Coordinator, Graphic Designer & Photographer (contracted), Marketing & Development interns, Volunteer and Board committees• Friends of wcfsymphony (volunteers) staff liaison• Managed front of house and patron services during performancesSpecial Projects:• Led re-branding of the Friends organization• Led major fundraising event symphonyCycle, a cycling festival• Implemented new donor database, Raiser's Edge• Led Campaign Feasibility Study• Managed re-branding of the organization and new website creation

Greater Denver Area

Platinum Level Sales Award for $100,000 in sales in the summer of 2009

Master Of Business Administration (Mba)

Bachelor Of Music, Flute Performance & Performing Arts Management