Betsy Hurst Email & Phone Number

• Train and coach current RCS customers on the Outcomes with RCS platform.• Communicate tips and strategies when using Outcomes with RCS to current customer base.• Document, maintain and track current calls and future calls on provided spreadsheet.• Provide training on weekly team calls with current RCS Advisors.• Create and maintain Outcomes training material for the RCS Advisor Team• Maintain quality customer service by following RCS Advisor policies regarding contacting pharmacies.• Respond to customer inquiries

• Understand protocol inclusions and exclusions and develop comprehensive understanding of each trial being conducted• Develop patient enrollment tracker and metric reporting for site and study level (Salesforce, Excel, Word Documents)• Audit and reconcile study leads reports.• Review patient medical charts utilizing EMR platforms to determine patient study eligibility• Establish rapport and ensure service is provided to research sites and internal study teams• Educate sites on central campaign materials available to support patient recruitment and establish a plan for how these will be used• Manage printing and shipping of collateral to US and OUS countries• Assist with Referral Source Outreach – Community Outreach and Awareness• Draft and proofread recruitment and retention collateral for clients• Assist with creation of project plans• Present Lunch and Learn trial information slide presentations at sites• Attend internal and client meetings and take minutes• Submit and manage translations across multiple countries/languages• Manage version control of all recruitment and retention documents through lifecycle of project

Phoenix, Arizona, United States

-ICH-GCP E6 R(2)-FDA Regulations 21CFR11,50,54,57-Data Management-Clinical Trial Operations from Feasibility through Close-out-GCP following ALCOA-C principles-Identification and Reporting of AEs and SAEs-Quality Assurance, Monitoring and Query Resolution-Comprehension and Execution of Trial Protocols-Maintaining Regulatory Binder-Housing Essential Documents including but not limited to 1572, DOA, Training Logs, and other Investigator Site File Documents

Charlotte, Nc

• Obtain informed consent including vulnerable populations such as migrant workers and children• Assist with documentation of vaccine in State and Federal portals to ensure compliance with policies and procedures• Prepare COVID vaccine for administration and maintained clinic workflow• Participated with the mobile clinic team to provide vaccine services across North Carolina and South Carolina in various settings including health departments, churches, businesses, schools, and long-term care facilities• Management of clinic’s phone system and triage of patient phone calls and request• Performed a variety of clinical, customer service and clerical tasks including data entry, patient registration and word processing• Facilitated with mitigating triage workflow situations based on different settings and technology available

Bessemer City, North Carolina, United States

● Ensured accuracy of transcription and fulfillment of prescription orders by pharmacy technicians● Provided clinical services such as medication therapy management (MTM)● Advised customers on potential drug interactions, likely side effects, and dosage timing● Built strong relationships with pharmacy customers to create meaningful conversations and lasting relationships● Daily communication with physicians to communicate differences in prescribing from clinical guidelines● Ensured full compliance with company policy and procedures and federal and state legislations● Upscaled knowledge quickly in a variety of disease states through utilizing clinical guidelines and research● Completed typical duties of pharmacist on duty including but not limited to ensuring accuracy of medications, inventory management, staff schedules, and patient counseling

-Educated patients on proper use and storage of oral, subcutaneous, and topical medications-Issued and tracked use of controlled medications with state-mandated reporting requirements