Betsy M.

Betsy M. Email and Phone Number

Technical Support Professional | Security Risk Reduction | Troubleshooting | Relationship Building
Betsy M.'s Location
Graham, North Carolina, United States, United States
Betsy M.'s Contact Details

Betsy M. work email

Betsy M. personal email

n/a
About Betsy M.

As an experienced IT professional, I have honed my skills in providing comprehensive technical support services across a diverse range of environments. With a keen eye for reducing security risks, I have evaluated networks and systems to ensure maximum protection. I excel in identifying and resolving complex issues by collaborating closely with clients, offering first-level support for all aspects of computing, from hardware and software installation to technical troubleshooting and user assistance.What sets me apart is my exceptional attention to detail, coupled with a passion for excellence. As a natural problem solver, I bring a meticulous approach to each task, ensuring that all aspects are thoroughly considered and resolved. I am also an articulate communicator with strong interpersonal skills that allow me to build relationships quickly and effectively. Additionally, I possess excellent time management, leadership, and analytical abilities, making me an invaluable asset to any team.Currently seeking new challenges and opportunities to apply my technical skills strategically, I am committed to helping organizations achieve their business objectives. If you're looking for a proactive IT professional to help you focus on your mission and achieve your goals, don't hesitate to contact me today.

Betsy M.'s Current Company Details

Technical Support Professional | Security Risk Reduction | Troubleshooting | Relationship Building
Betsy M. Work Experience Details
  • N-Able
    Technical Support Intermediate
    N-Able Jul 2023 - Jan 2024
    Morrisville, North Carolina, United States
    Deliver high quality service and support to partners via phone, email, and/or chatCombine technical knowledge and an ability to solve problems using enhanced people skills to provide an excellent support experience to our partnersMaintain and continue to develop in-depth knowledge of N-able products and servicesUse our incident management system combined with your ability to prioritize incidents and manage the load in line with our Service and Experience Level ObjectivesAdhere to security best practices and processesSupport partners during rotational shifts covering: Monday-Friday 7 am – 7 pm
  • Durham Public Schools
    It Support Technician
    Durham Public Schools Jan 2023 - Jul 2023
    Durham, North Carolina, United States
    Provide Tier I support for students and staff across five schools in the district, offering timely resolution to technical issues and ensuring the optimal functionality of computer and software systems.Diagnose, repair, troubleshoot, and maintain hardware and software systems, including repairing or replacing damaged components and performing tests on new equipment.Install new hardware and software, ensuring seamless integration and functionality within the organization's infrastructure.Create and manage CRM tickets, documenting and tracking technical issues and their resolutions.Respond promptly to network outages and technology incidents, implementing practical solutions to minimize downtime.Support a user base of over 2000 staff and students, delivering exceptional user support both remotely and on-premises.Configured and deployed over 50 VOIP Cisco phones, enhancing communication capabilities across the district.Uphold current security standards for onboarding staff, ensuring compliance with industry best practices.Troubleshoot and repair school equipment such as Chromebooks, desktops, and network devices, optimizing operational efficiency.
  • Costco Wholesale
    Stocker
    Costco Wholesale Oct 2015 - Jan 2023
    Durham, North Carolina, United States
    Effectively received and processed incoming shipments, accurately verifying and reconciling deliveries against purchase orders.Utilized keen attention to detail to inspect products for quality, expiration dates, and damages, promptly addressing any issues to uphold high standards of merchandise presentation.Collaborated closely with team members to efficiently stock shelves and maintain a visually appealing store layout, maximizing customer satisfaction and sales opportunities.Prioritized product rotation and restocking to minimize product waste and ensure freshness for customers.Operated equipment, including forklifts and pallet jacks, safely and efficiently, adhering to all relevant safety protocols and guidelines.Assisted customers in locating products and provided friendly and knowledgeable service, enhancing the overall shopping experience.Actively participated in inventory management processes, conducting accurate stock counts, identifying discrepancies, and assisting with periodic inventory audits.Maintained a clean and organized work area, adhering to sanitation and safety regulations, to create a safe and welcoming environment for both customers and employees.
  • Centerplate
    Concessions Stand Attendant
    Centerplate Apr 2009 - May 2015
    Durham, North Carolina
    As a Concessions Stand Attendant at Centerplate, I successfully managed and maintained inventory while ensuring compliance with established rules and procedures. I supervised all point-of-sale (POS) operations, prioritizing the timely processing of payments. Additionally, I conducted training sessions to enhance employee performance and customer satisfaction. I assigned duties to team members, maintained a seamless workflow, and efficiently prepared and executed customer orders according to recipes and quality standards.Key Responsibilities:Overseeing and managing inventory to meet operational requirements and adherence to regulations.Supervising POS operations, ensuring accurate and timely processing of payments.Conducting training sessions to improve employee performance and enhance customer satisfaction.Assigning duties to team members to maintain a smooth workflow.Preparing and executing customer orders, following recipes and quality specifications.Key Accomplishments:Recognized for efficiently managing and processing over 100 clients per hour in a fast-paced environment.Successfully served and processed orders for 7000+ visitors.Facilitated fundraising initiatives for local schools, contributing an average of $10,000 per season.
  • Unc Asheville Office Of Residential Education And Housing
    Summer Resident Assistant
    Unc Asheville Office Of Residential Education And Housing Jun 2011 - Aug 2011
    Asheville, North Carolina Area
    As a Summer Resident Assistant at the UNC Asheville Office of Residential Education and Housing, I played a crucial role in providing solutions to urgent problems and ensuring a positive living experience for residents. I effectively supervised residents, assisted in office operations, and organized various events.Key Responsibilities:Responding promptly and effectively to urgent problems and concerns raised by residents, providing appropriate solutions and support.Supervising residents, maintaining a safe and inclusive living environment, and addressing any behavioral or policy violations as necessary.Assisting in office operations, performing administrative tasks, managing resident records, and providing general support to the residential education team.Collaborating with colleagues and residents to plan and execute engaging and inclusive events, fostering a sense of community within the residence halls.

Betsy M. Skills

Drawing Photography Painting Photoshop Graphic Design Facebook Printmaking Powerpoint Customer Service Fine Art Traditional Media Graphite Charcoal Drawings Portraiture

Betsy M. Education Details

Frequently Asked Questions about Betsy M.

What is Betsy M.'s role at the current company?

Betsy M.'s current role is Technical Support Professional | Security Risk Reduction | Troubleshooting | Relationship Building.

What is Betsy M.'s email address?

Betsy M.'s email address is bm****@****nca.edu

What schools did Betsy M. attend?

Betsy M. attended University Of North Carolina At Asheville, Wake Technical Community College.

What are some of Betsy M.'s interests?

Betsy M. has interest in Children, Technology, Education, Painting, Disaster And Humanitarian Relief, Drawing, Digital Photography, Organizing, Arts And Culture.

What skills is Betsy M. known for?

Betsy M. has skills like Drawing, Photography, Painting, Photoshop, Graphic Design, Facebook, Printmaking, Powerpoint, Customer Service, Fine Art, Traditional Media, Graphite.

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