- Setup and control of cloud-based employee management software HappyHR to streamline company HR processes.- Design and management of an annual Professional Development calendar for staff to remain compliant, engaged and up-skilled according to new and best practices. - Orchestrated the building of company culture values and associated behaviours and designed the use of them throughout company recruitment, performance management and annual performance appraisal processes. - Design… Show more - Setup and control of cloud-based employee management software HappyHR to streamline company HR processes.- Design and management of an annual Professional Development calendar for staff to remain compliant, engaged and up-skilled according to new and best practices. - Orchestrated the building of company culture values and associated behaviours and designed the use of them throughout company recruitment, performance management and annual performance appraisal processes. - Design and implementation of new protocol to track clients without a future booking resulting in appointment rebooking rates doubling in < 12 months.- Introduction of Net Promoter Score (NPS) feedback system to track client satisfaction ratings and feedback allowing the staff to focus on service improvement to promote customer retention. Our rolling NPS score was 94%.- Design of annual staff achievement awards and presentation.- Under my management the clinic achieved it’s highest monthly revenue in 16yrs. Show less

- Design and management of staff retention strategies leading to an average staff retention of 5 years, compared to industry average of 6 months.- Creation of all client and staff on-boarding systems, training programs, and feedback loop to ensure client satisfaction. Average client NPS satisfaction rating was 85%.- Increased business revenue by 700% in 3 years.- Designed and implemented client retention campaigns leading to average annual client retention of 90%.- Ensured not… Show more - Design and management of staff retention strategies leading to an average staff retention of 5 years, compared to industry average of 6 months.- Creation of all client and staff on-boarding systems, training programs, and feedback loop to ensure client satisfaction. Average client NPS satisfaction rating was 85%.- Increased business revenue by 700% in 3 years.- Designed and implemented client retention campaigns leading to average annual client retention of 90%.- Ensured not only the survival, but the thriving of the business and retention of staff throughout Melbourne Covid lockdowns due to a rapid pivot to virtual and outdoor fitness services and through consistent and professional communication with staff and members. Show less

- Recruitment and ongoing staff development to promote franchise to industry professionals.- Action marketing plans to generate leads and increase brand awareness.- Conduct sales consults to increase customer base and revenue.- Lead weekly team and individual meetings to foster cohesion and engagement.- Attend franchise meetings to share team wins, challenges and ideas for growth.- Address staff and customer-related issues and affect strategic resolutions.- Achieved… Show more - Recruitment and ongoing staff development to promote franchise to industry professionals.- Action marketing plans to generate leads and increase brand awareness.- Conduct sales consults to increase customer base and revenue.- Lead weekly team and individual meetings to foster cohesion and engagement.- Attend franchise meetings to share team wins, challenges and ideas for growth.- Address staff and customer-related issues and affect strategic resolutions.- Achieved revenue growth to place in the top 5 (of 49) performing franchises in the country.- Coached 107 members and staff to complete the Sydney Marathon as a team (2011). Show less

- Conduct Point-of-sale meetings to onboard new members.- Conduct health appraisal sessions and PT sessions for members of a variety of ages and backgrounds.- Lead group fitness sessions providing a warm and welcoming atmosphere for members to feel comfortable and at-home.- Hosted exercise, nutrition and health seminars to add value to memberships.- Assist studio owner and manager in designing client referral and retention strategies.- Was promoted from Personal Trainer to… Show more - Conduct Point-of-sale meetings to onboard new members.- Conduct health appraisal sessions and PT sessions for members of a variety of ages and backgrounds.- Lead group fitness sessions providing a warm and welcoming atmosphere for members to feel comfortable and at-home.- Hosted exercise, nutrition and health seminars to add value to memberships.- Assist studio owner and manager in designing client referral and retention strategies.- Was promoted from Personal Trainer to Studio Manager within 8 months. Show less