Betsy Staggs Email & Phone Number

Grand Rapids, Michigan, United States

Grand Rapids, Michigan, United States

Remote

● Introduce project management principles to new account team; bringing order out of the transition from build and implementation, to steady-state client engagement● Support marketing campaigns for international clothier via database extracts and daily and weekly database updates● Manage client relationship and communication between technical team, brand-marketing and client partner directors● Field technical inquiries and act as first line of support for client requests, manage SQL query changes, interpret questions, and identify appropriate level of expertise to fulfill new requirements● Create and manage all client documentation including metric reports, statements of work and ongoing status log● Monitor and manage hours and billing for new and ongoing projects ● Monitor key metrics related to data processing to spot trends and manage quality assurance● Incorporate Agile project management methodologies to support business transformation

Schaumburg, Illinois, United States

● Champion transformational process improvements to balance costs vs revenue● Coordinate multi-year database development project while maintaining live production program● Responsible for training and ongoing communication of database development changes for client contacts● Facilitate day to day production communication between client and technical development staff including specification writing, job setup and quality control procedures● Mentor recent marketing graduates through internship and new hire process● Actively support, develop materials, and provide training abroad for offshore expansion efforts; provide continued support and mentoring following initial on-board instruction● Spearhead the creation and expansion of digital marketing education program to prepare department for business transformation into the digital space

Schaumburg, Illinois, United States

● Execute test projects to support account executive and expand product offering for clients● Manage catalog mailing events for national multi-channel marketer; responsible for receiving and tracking prospect and house input files, data hygiene integrity, and timely printer shipments● Support social media learning and engagement for internal marketing teams through Intranet blogging, Facebook community participation and serving as subject matter expert for Twitter

Managed content for online educational assessment. Corralled and created an electronic item bank to manage digital images associated with test content.

Aa, Communications

Education record

Activities and Societies: Editor and Contributor, Newspaper