Ensure the effective day-to-day operations of the office facility, activities, supplies and equipment. Manage the design and development of internal and external communications, marketing materials, and website. Collaborate with the director and administrators to coordinate annual management and leadership training institutes and monthly management training. Responsible for the development of annual training plan and budget. Oversee out-of-town travel coordination. Orchestrate annual pre-service and in-service training events, employee training activities, and monthly certification training. Develop policies and procedures related to office administration, tuition assistance, training requirements, and conference attendance.

Design and execute a revised program-wide professional development plan process. Design and development of new employee orientation training program and resource manuals. Design internal and external communications, and marketing materials. Facilitate the conversion of the program forms and data collecting documents to a fillable, electronic, paperless system.

Managed and developed annual training plan and budget. Utilized the ADDIE development model to develop annual professional development activities. Lead the program through an employee credential mandate, ensuring that all employees possessed, or obtained, the required credentials. Orchestrated employee training activities to meet local, state, and federal health and safety compliance. Established a network of SMEs for the effective facilitation of on- and off-site training. Administered the employee tuition reimbursement program. Maintained employee training database. Arranged out-of-town travel for employee conferences and training activities. Created a resource library for on-the-job skill building. Assisted the Human Resource Department with assessing transcripts of potential employees.

Managed personnel information and track employee training activities utilizing the program database system. Scheduled travel arrangements for out-of-town meetings. Reconciled travel expense reports. Provided assistance with the coordination, organization, and implementation of annual employee training activities. Organized and maintained internal form system. Maintained personnel "shadow file" filing system. Designed internal flyers and brochures. Provided clerical assistance to Sr. Office Manager, Head Start Director, multiple unit managers and administrators, as needed.

Maintain the highest level of customer service while initiating solutions for guests with product orders, loyalty program, in-store parties, guest incidents and any other questions or situations that they may have.

Temporary Administrative Assistant for University of Missouri, St. Louis College of Nursing and YWCA Metro St. Louis.

Administrative support to Internal Operations Manager and General Manager. Assisted 25-30 local and out-of-town Account Executives. Gathered current advertiser and all logistical information needed to assume new projects. Assure receipt of all sales contracts and ad copy. Arranged travel and expense accounts for out-of-town employees.

Sales associate for Rand McNally retail store while home from college during summers and holidays 1993-1996.