-Reported and tracked software bugs using Azure, maintaining ticket records to monitor defectstatus and facilitate resolution-Partnered with developers and Product Owner throughout the software development lifecycle toimprove processes and ensure alignment with project objectives.-Performed thorough testing of software functionality to ensure reliability and consistency,supporting overall quality assurance efforts.-Exercised strong attention to detail while testing web applications, identifying subtle issues andensuring high-quality standards across all functionalities.

- Scheduled and prioritized repair requests for technicians, ensuring timely resolution of urgentissues while managing workflow efficiently.- Collaborated with managers to evaluate damaged devices, making informed decisions onwhether to pursue quick repairs or recommend upgrades and replacements based on efficiencyand customer satisfaction.- Maintain ongoing communication with customers, keeping them informed about the repairstatus of their devices and addressing any additional customer service issues that may arise.- Coordinate the customer pickup process for completed repairs, ensuring the successfulresolution of issues, contacting customers, and maintaining detailed case notes.- Maintained a comprehensive database of all repair activities, including successful repairs, failedrepairs, replacement requests, and missing shipments, ensuring accurate tracking and reporting.- Collaborate closely with the Operations team to oversee and track service repair inventory,maintaining a keen awareness of inventory levels.

- Partnered with developers at all stages of the software lifecycle, from refining testplans, filing bugs and verifying resolutions.-Analyzed project documentation to identify key areas for improvement, ensuring thoroughcoverage of requirements and effective resource allocation.- Responsible for testing Fitness components of once in a decade platform UI overhaul

- Partnered with developers at all stages of the software lifecycle, from refining testplans, filing bugs and verifying resolutions.-Analyzed project documentation to identify key areas for improvement, ensuring thoroughcoverage of requirements and effective resource allocation.- Responsible for testing Fitness components of once in a decade platform UI overhaul

- Supported Apple leadership in delivering a comprehensive customer experience.- Participated in launch meetings, mentored new hires, and coordinated shadow programs.- Created and distributed weekly communications to update teammates on achievements,current KPI standings, and areas for improvement.- Assisted customers in setting up devices and provided demonstrations of features andbenefits.