Robert Goulet Email & Phone Number

IT Service Desk Team Lead• Driving Operational Excellence: Oversee daily operations, manage teams, and ensure efficient incident resolution and service request fulfillment.• Fostering a Customer-Centric Culture: Promote exceptional customer service, analyze feedback, and implement improvements to enhance satisfaction.• Empowering Teams: Mentor and coach team members, foster knowledge sharing, and drive continuous learning to optimize performance.• Leveraging Data-Driven Insights: Utilize analytics to identify trends, optimize processes, and make informed decisions to improve service delivery.#ITServiceDesk #TeamLeadership #CustomerService #IncidentManagement #ServiceRequestFulfillment

Portsmouth, New Hampshire

IT Helpdesk, Trouble Resolution and Network Troubleshooting Support.Dynamic job utilizing over 13 years at current location working various computer network related positions.

Kittery, Me

Helpdesk Coordinator II supporting 3000+ seat Computer Helpdesk in a dynamic, multsite campus. Working with Citrix, Windows Servers, Unix and XP. Over 10 year experience and certified as a MCSE2000, MCSA2000, MCDST, Compita Security+ and A+. Currently working on Windows 7 Enterprise Desktop Support upgrade exams!Have worked DoD contracting for Compaq, HP, Tek-Systems and CACI.