IT Service Desk Team Lead• Driving Operational Excellence: Oversee daily operations, manage teams, and ensure efficient incident resolution and service request fulfillment.• Fostering a Customer-Centric Culture: Promote exceptional customer service, analyze feedback, and implement improvements to enhance satisfaction.• Empowering Teams: Mentor and coach team members, foster knowledge sharing, and drive continuous learning to optimize performance.• Leveraging Data-Driven Insights: Utilize analytics to identify trends, optimize processes, and make informed decisions to improve service delivery.#ITServiceDesk #TeamLeadership #CustomerService #IncidentManagement #ServiceRequestFulfillment

IT Helpdesk, Trouble Resolution and Network Troubleshooting Support.Dynamic job utilizing over 13 years at current location working various computer network related positions.

Helpdesk Coordinator II supporting 3000+ seat Computer Helpdesk in a dynamic, multsite campus. Working with Citrix, Windows Servers, Unix and XP. Over 10 year experience and certified as a MCSE2000, MCSA2000, MCDST, Compita Security+ and A+. Currently working on Windows 7 Enterprise Desktop Support upgrade exams!Have worked DoD contracting for Compaq, HP, Tek-Systems and CACI.