Bettina Beck Email & Phone Number

● Enabling revenue teams by developing and implementing on-demand blended and online courses around newcomer onboarding, product, tool, use case and sales skill trainings● Leading all instructional design projects, including stakeholder management, collaboration with cross-functional SMEs, content development and impact measurement● Owning product demo production● Mentoring junior instructional designers on effective design techniques and ed tech best practices

● Company learning portfolio strategy, pricing, planning, iteration, execution● E-learning and blended learning programs for clients around:○ the topic of Process Automation○ related technologies (automation mindset & methodologies, RPA, Process Mining, Cloud Automation, Low/No Code, AI)○ related tools (Celonis, Integromat, UiPath, etc.)● Course design, development, prototyping and success analysis● Stakeholder and vendor partnership (content providers, video production agencies, course moderators, etc.)● Managing content creation with SMEs / speakers● Micro-coaching speakers on optimal course facilitation● Content curation (video tutorials, podcasts, webinars, PDF topic toolkits, etc.)● Co-management of automation learning projects for customers:○ Needs analysis & learning journey visualization (online pre-learning journeys, automation awareness months, hackathons, etc.)○ Learning experience design and development○ Stakeholder partnerships (clients, universities)

● Designed, developed and implemented the Learning & Development function● Designed, developed, prototyped, rolled out and analyzed dynamic and interactive, blended and e-learning courses based on the latest adult learning theories & instructional design methodologies:○ employee onboarding and on-the-job programmes○ employee product, technical and skill trainings○ design sprint workshops○ customer trainings and certification programs in customer experience management (CXM)● Partnered with Stakeholders: Founders, Head Ofs and Team Leads● Delivered e-learning programmes to teams of:○ Product Management & Design○ Sales and Customer Success○ DevOps● Conducted yearly OKR planning and managed annual budget● Regularly conducted research on various topics and discussed findings with core leadership team to enable informed organizational strategic decision making● Co-drove employee engagement initiatives through monthly employee engagement assessment, change management and communication● Participated in daily squad standups, sprint plannings and retros

● Developed and implemented Learning & Development function with an extensive and continuously expanding course portfolio● Partnered with stakeholders (function leads) and conducted regular developmental needs analyses● Coordinated and mentored the Product Management team and SMEs in designing and facilitating engaging and interactive ILT sessions● Designed, developed, piloted, rolled out dynamic and interactive, blended and e-learning courses based on the latest adult learning theories & instructional design methodologies:○ onboarding for all employees○ soft skill e-learnings for consultants○ technical skill e-learnings for consultants○ product certification for consultants● Developed and facilitated virtual learning sessions● Tested and implemented knowledge management platforms● Drove people development initiatives through engagement and collaboration

Milan Area, Italy

• designed and delivered engaging and impactful in-class business and soft skill training programs at all levels both individually and on group level adopting the latest adult learning theories and methodologies• provided coaching to executives and senior managers both in family-owned businesses and in large multinational corporations• training course, session and content design and facilitation• regularly gathered feedback on course effectiveness and adjusted training schedule and course design / content accordingly• developed strong client relationships and mediated between client and service provider to ensure satisfaction and service alignment

Como Area, Italy

• set up business plan and got fully funded by the European Commission• business management and relationship development with suppliers, retailers and customers• product design and customization• brand imaging, online marketing and advertising• supply quality and order management• processed incoming orders and inquiries

Budapest, Hu - Sydney, Au - Dublin, Ie

As a Recruiter:• worked both in-house and on recruitment agency side, on temp and permanent roles• managed high-volume and high-profile end-to-end recruitment processes to tight deadlines in the IT, pharmaceutical, logistics & supply chain, and construction industries• ensured a great candidate experience during recruitment process• conducted sourcing, screening, interviews and assessment centers• prepared offers and provided feedback for candidates• partnered with stakeholders to understand hiring needs and execute recruitment strategies accordingly As a Global Mobility Specialist:• developed strong employee and stakeholder relationships and provided optimal case management for an approx. 200-client portfolio• provided onboarding and on-the-job trainings for new hires• produced progress reports to management and process owners• regularly analyzed occurring process issues and made recommendations for improvement

Master Of Arts - Ma, Adult Learning And Development

Corso Di Ceramista Generico

Celta, Certificate In English Language Teaching To Adults, Pass

Piano And Music Theory Teacher, Pass With Merit

Certificate In Business Management

Bachelor Of Arts - Ba, Hr Management, Incomplete