• Managed and maintained high-quality hotel content in German and English, enhancing product visibility and partner engagement.• Provided comprehensive operational support to hotel partners and assisted with the implementation of third-party software and tools, ensuring smooth integration and usability.• Trained hotel partners on self-service tools and platform optimization, improving their efficiency and enhancing the overall customer experience.• Acted as a liaison between hotel partners and internal teams to address issues and develop solutions, ensuring a high level of service delivery and partner satisfaction.

• Addressed customer complaints, requests, and legal inquiries with empathy and professionalism, ensuring compliance with EU regulations and company policies.• Managed compensation processes and implemented loyalty initiatives to strengthen customer relationships and retention.• Collaborated with internal teams and partner airlines to resolve complex issues, enhancing service consistency and operational efficiency.

• Developed strong relationships with new and existing customers, providing tailored training and support to maximize the value of the company’s SaaS products.• Monitored customer activity and provided proactive guidance and assistance, significantly improving product adoption and customer retention in the Tech sector.• Managed and resolved complex customer inquiries, ensuring timely and accurate responses while maintaining high levels of satisfaction.• Coordinated with cross-functional teams to address escalations and implement process improvements that enhanced Customer Success service delivery.

• Addressed customer complaints, requests, and legal inquiries with empathy and professionalism, ensuring compliance with EU regulations and company policies.• Managed compensation processes and implemented loyalty initiatives to strengthen customer relationships and retention.• Collaborated with internal teams and partner airlines to resolve complex issues, enhancing service consistency and operational efficiency.

• Oversaw customer service operations and developed customized travel solutions to meet client needs, enhancing customer satisfaction and loyalty.• Managed procurement of touristic services and ensured vendor compliance, maintaining high standards of quality and cost-efficiency.

• Assisted in conducting market and profitability analyses, providing valuable insights for decision-making in tourism consulting projects.• Supported bench marking studies and location analyses, contributing to the successful execution of strategic initiatives.