Betty Andersen Email and Phone Number

Delivering great customer service and developing relationships with our customers.

Managed daily operations of office and supervised 2 full time employees Assisted community outreach agencies, and civic organizations to promote good will and generate business Ensure projects are on operating and maintaining schedule & exceed contractual performance goals Provide and interpret assessment results of newly recruited program participants and make enrollment recommendations Provide input and recommendations to the Area or Region Manager for continuous program improvement

Trained new hires as well as maintaining training program for existing employees Planned, assigned and mentored work through performance appraisals, employee rewards and discipline Addressed internal and external complaints and resolved problems Managed daily operations of office and supervised 15 full-time employees and one part-time employee Conducted numerous successful webinar training seminars with clients and provided support Created CD provided to clients as a training resource for their associates to learn our inventory and order entry program.

Served as primary contact for account management and customer relationships Traveled to customers locations to implement account set up Provided document analysis by reviewing current documents to determine if multiple documents were being utilized for the same purpose. Made suggestions that directly resulted a reduction of 10% in cost and implemented processes to control current spending Promoted to Customer Service Manager