Betty Samuel Email & Phone Number

New Territories, Hong Kong

Hong Kong Sar

Learning, Talent and Managed Learning Services

Hong Kong

Drive strategic direction, execution and overall success of the HSBC account, delivering exceptional value with customised L&D programs for their talent across 19 countries. • Regional Learning & Development Strategy. Design strategic training plans and solutions in collaboration with Group Heads. Managed large scale deployment of up to 5K+ employees on Compliance related trainings to adhere to the Group’s anti-money laundering laws and governance as well as Future skills and Future Ready courses which prepare senior leaders and people managers for skill sets needed to keep current with the modern trends. • Human Resource Management. Manage a geographically dispersed team across the region, developing and cascading people strategies to support business objectives and foster a positive work environment. Boosted employee engaging participation to 72% from 42% via L&D interventions that include bite sized awareness modules, communications, team events and recognition campaigns.• Operational Excellence. Drive operational excellence and standardization across the regional team to provide clients with the highest levels of quality, service, and satisfaction. Captured significant savings due to process mapping that informed automation efforts and more efficient resource allocation. • Account Management. Deliver established account targets for revenue, margins, and customer experience. Created support teams in offshore locations, reducing cost and the number of personnel needed for work performance.

Hong Kong

Engineered Leadership and Talent Management solutions, working closely with client to assess their learning needs, design customised solutions and deliver impactful training programs across the HK HUB – Hong Kong, Macau, Japan, Taiwan, Korea and Philippines. Collaborated with internal subject matter experts, vendors and project teams to ensure the successful implementation of training initiatives. Developed market territory by identifying opportunities for account expansion, identifying decision makers, providing proposals and closing meetings. Accelerate top-line revenue growth primarily via renewals, up selling and cross selling. • Conducted role-based competency mapping resulting in a more defined and streamlined approach to select candidates for talent acquisition and succession planning as well as assigning role-specific learning.• Accelerated revenue growth by 35% with 24% NIFO.• Restructured solutions to the client leading to cost savings via improved and more effective ways of working.

Hong Kong

Designed and implemented Talent Management solutions, including performance management, succession planning, leadership development and employee engagement initiatives in line with client needs. Provided guidance and support to clients in implementing best practices for talent acquisition, onboarding, retention and career development. Worked closely with clients to forecast training demand and developed strategic plans for meeting learning and development needs. Collaborated with internal teams to ensure adequate resources, including trainers, materials, and technology, were available to support local and regional training deployments. • Created business- and role-specific training runways and outlooks for international client companies across varied industries such as retail and commercial banking. Sourced external vendors able to provide effective and efficient solutions.

Dubai, United Arab Emirates

Headed deployment of HSBC’s mandatory Risk & Compliance training program, ensuring full compliance with regulatory requirements and alignment with organisational objectives. Coordinated with HSBC’s internal stakeholders to understand their specific training needs, designing training curriculum and overseeing end-to-end implementation with up to 500 staff. Consulted with Group and Regional teams on deployment, training runways and initiatives. • Successfully passed Compliance interviews with group monitors on KPIs and measurements.• Met 99% of deadlines and suggested lucrative solutions for the 1% to be considered as exceptions.

Dubai, United Arab Emirates

Designed and delivered learning journeys for management trainees (UAE Nationals) later successfully placed in jobs. Managed multiple simultaneous projects, including consultancy on employee engagement and succession planning solutions.

Dubai

Implemented new Performance & Rewards Management and Learning Management Systems. Boosted Gallup employee engagement survey participation to 95% from 68% and increased engagement scores to 83% from 62%.

Uk And India