• Technical Test Lead - Test Siebel Order Entry application and all integrations (Sales Force Automation, MetaSolv Provisioning application, Singl.eView Billing application, several .NET applications at Verizon, create appropriate test plans and cases for monthly deployments and upgrades. Support both QA and UA testing• Sr Scrum Master – Create and monitor user stories and acceptance criteria, conduct daily touch point meetings and scrum ceremonies with IT development teams, story mapping, scheduling, and tracking sprints/iterations, releases, escalating when needed, updating JIRA and executive slide presentations, tracking issues and risks, coordination with business teams, product owners, and development teams• Support the scrum team by defining workflows, epics/features/user stories, and acceptance criteria• Report progress to various levels of leadership within the organization and provide data insights to help leaders make actionable decisions• Plan, design, and recommend business processes to improve and support business activities• Collaborate with work teams, departments, system leadership, staff, and other IT groups to define needs and business requirements and provide input into the development and modification of systems• Participate in reviews and inspections to verify the intent of change is carried out• Perform initial analysis of identified issues• Train end users or help guide the development of end-user training materials as needed• Ensure proper documentation and on-time delivery of all functional artifacts and deliverables• Act as liaison to IT, operations, and/or vendors supported in the division

Business Process Analyst – Project Manager• Developed and maintained a detailed understanding of business processes and applications, customer needs and priorities• Elicited and documented business process requirement policies for all approved changes to processes systems, and policies• Prepared business, functional and technical specifications, business cases and project estimates and plans • Defined precise and accurate User Story acceptance criteria used by developers, QA testers and business users to ensure that business intent is effectively captured• Wrote precise and effective user stories• Coordinated with business users and stakeholders, trade-off analysis, negotiate priorities, feasibility, risk assessment processes and validations• Scheduled JAD/JAR sessions with business users and applications owners• Developed business process flows and system and data mapping to bring definition and clarity into complex business processes• Developed and managed document scope, project schedule, change control and decision memos• Documented system/project requirements• Translated high-level business requirements into functional/system requirements for organization and management changes • Ensured PMs create and update appropriate documentation, including project schedules, charters, statements of work, change requests, issues and risks, and status updates

Senior Business Analyst/Project Manager• Interfaced with key business stakeholders, portfolio managers, and subject matter experts to understand the drivers for business change to provide the voice of the business to the IT team• Enabled strategic business goals and objectives using technology and built strong relationships within the operating company• Conducted business systems process analysis, needs assessments, and preliminary cost/benefit assessments to align information technology solutions with business initiatives • Prepared functional and technical specifications, business cases and preliminary project estimates and project plans and user stories using Agile methodology• Participated in sprint planning meetings and daily scrum/stand up meetings with the test and development teams• Managed backlog and attended backlog refinement meetings with Marketing• Attended and participated in the Sprint Retrospective Review• Delivered requirements for Customer and Driver mobility applications (iOS and Android), ADA (Americans with Disabilities) compliancy revision requirements and requirement documentation for the package delivery team

Senior Business Analyst• Scheduled JAD/JAR Sessions• Elicited & documented business/functional requirements for all approved changes to business processes, systems & policies for the client. • Documented system/project requirements.• Translated high-level business requirements into functional/system requirements for the organization and management of changes to such specifications. • Delivered requirements, reported and defined the process to identify and handle substance abusers

Senior Project Manager• Developed and maintained a detailed understanding of business processes and applications, customer needs and priorities• Acted as a liaison between business and technical staff at all levels, while representing the Project Management Office• Responsible for the development, management and documentation of scope, schedule, change control, decision memos• Established and developed contacts across the organization to encourage and allow information flow and knowledge transfer; provided consistent high-level customer service• Led multiple cross-functional teams and developed, defined, and managed the execution of critical program and project elements• Provided input and facilitated cross-functional priority setting to ensure appropriate issues are identified, tracked, reported, and resolved/escalated in a timely manner• Coordinated with vendors (Oracle, Microsoft, Salesforce.com, Pega) to determine which application to replace Siebel and implement across the company• Delivered and transitioned the project plan to move company from Oracle Siebel to the selected new application

• Coordinated with system Architects, Developers and system/product owners for those systems which will integrate with Sterling and SalesForce.com using a combination of both waterfall and agile methodologies• Participated and led in cross-functional meetings (JAD sessions) to identify system design and development of to insure efficiencies and coordination of efforts• Led daily scrum calls with the development team, project manager and test teams• Met with internal customers for requirement gathering sessions (RGS), demos, presentations, and enlightenment.• Identified end user needs, analyzed, and organized intricate technical information, and transformed information into professionally designed and effective programs• Coordinated with business users and stakeholders, trade-off analysis, negotiated priorities, feasibility, risk assessment/mitigation, and validation.• Provided requirements and data migration guides for telecommunications opportunities, quotes, and order entry • Identified and defined telecommunications products and design for Sterling product catalog and configurator• Assisted business team members in identifying metrics, KPIs and reporting analytics by using effective Business Intelligence methodologies.• Created Use Cases, user stories business process flows and documentation, functional and design requirements• Successfully led the design, build and deployment of a dynamic document creation tool within the Salesforce.com Sales cloud.• Assisted in the design of a custom object within Salesforce.com that will allow Commercial Sales “one view” for all sales and support information.

Senior Project Manager/Business Analyst • Project Manager for Admirals Club Soleil (Oracle Siebel) and the eLoyalty customer portal which integrated with SABRE, Customer Hub, ATMS via SOA. (Covered Online Customer Portal, Customer Call Center Support and Reservations and Admirals Club)• Coordinated with Siebel Architects, Developers and system owners for the systems which integrated with Oracle Siebel Application.• Participated in cross-functional meetings to identify shared use and development of Siebel business objects to insure efficiencies and coordination of efforts. (7 applications using 1 Siebel instance)• Met with internal customers for requirement gathering sessions, demos, presentations, and enlightenment.• Responsible for requirements for the American Airlines Soleil/Admirals Club project using Agile methodology• Identified end user needs, analyzed, and organized intricate technical information via RGS, and transformed information to professionally designed and effective programs• Led the daily scrum calls with development and test teams• Provided requirements for Admirals’ Club products, order entry, fulfillment, and billing• Led the AA Siebel Analytics (OBIEE) efforts, coordinated with business unit, Siebel Analytics developers, and architects and the ETL team to develop detailed and accurate analytics reports and metrics.• Insured the accuracy of OBIEE and the transfer and loading of data from OLTP into OLAP via ETL and DAC batch updates• Created Use Cases, User Stories, functional and design requirements, business process flows and documentation, including gap analysis• Executed and managed modifications and enhancements to the application and day-to-day user support cases related to the applications and interfaces• Provided technical expertise to the Production Support team, training end users and support technician