-Manage client campaigns by providing weekly/ad hoc calls, reporting, simple recommendations to improve impression rates, and basic troubleshooting.-Ensure that all client campaigns cases are completed within SLA by confirming that all the necessary information has been provided for our team to traffic-Manage and train off-shore teams on client requirements and technology-Create pacing reports on client campaigns using both first and third party data (Sizmek and Moat)-Traffic complex/high - value requests and ad-hoc projects. Have working knowledge of websites, HTML, flash, video, and third party tags-Have in-depth knowledge of client site taxonomy to help better serve their trafficking and troubleshooting needs

-Provide client support on 100+ products to address technical and product workflow issues concerning art production, safety coding, pre-production approval and market release- Continually enhance company’s support process documentation by contributing best-practices- Collaborate cross-functionally with business and design teams throughout the development process to create product road maps- Present design prototypes to internal and external stakeholders for feedback to help improve the end-user experience- Maintain quality assurance of products through various testing procedures

- Assisted in the implementation of a pilot program that decreased the cost in shipping fees charged to Terracycle and improved the participant’s experience in sending large shipments.- Engaged with top participants to obtain their best practices for community support with their collection program.

- Implemented guidelines to standardize the packaging department's process in building pallet patterns to create efficiencies- Utilized reverse engineer packaging technology to help develop new package design for generic drugs

-Created an emissions calculator to evaluate the environmental benefits of redesigned packaging-Created an annual report of environmental achievements for new packages in 2009-Tested Good Humor packaging to determine the severity of damage during transportation