Responsible for managing the office coordination, ensuring a smooth flow of day to day operations and providing administrative support to the SGI CANADA and Coachman Regional Office.• Provide administrative support to the SGI CANADA and Coachman management team, as well as assist in the development of the Business Continuity and Emergency Action plans; act as the HR resource for regional staff• Reconcile 22 Management and Business Development monthly expense accounts; tracks and maintains Ontario Regional departmental budgets ensuring correct allocation of regional expenses• Create monthly pivot reports to track AutoPlus and MVR usage to assist with cost control• Manage office supplies and oversee services and contracts of external vendors ensuring timely reconciliation and signoffs on invoices guaranteeing uninterrupted service• Handle all facility needs for the office, as well as managing the card access system for the region• Work with building management for facility upkeep, monthly parking needs and coordinating contractor and vendor installation visits• Handle all systems related matters including liaising with Head Office Systems department for hardware installations (PCs, laptops, phones) including server room hardware setup• Coordinate the bi-weekly National VP Meetings• Volunteer: JHSC member, Fire Warden and Emergency Action Plan Coordinator

Managed and improved performance, productivity, efficiency and profitability through the implementation of effective methods and strategies.• Examined financial data/statements and used data to influence staff to utilize cost effective practices without compromising customers’ needs and expectations• Improved profitability by lowering operating cost through the implementation of efficiencies in day to day processes and reducing errors• Performed quality controls as well as monitored production and performance KPI’s driving an increase in productivity while maintaining excellent service standards• Recruited, coached, supervised and appraised a cross-functional team of 16 staff• Interacted and coordinated with other business areas within the company on deliverables and service expectations• Oversaw services and contracts of external vendors ensuring timely reconciliation and sign-offs on invoices guaranteeing uninterrupted service• Volunteer: JHSC member and Fire Warden

Determined operational objectives by reviewing commercial underwriting business functions, gathering information, evaluating output requirements and delivery formats. Investigated and analyzed user needs, system problems and enhancements• Led project to centralize the distribution of documents resulting in the reduction of manpower required for this task by 40%• Developed and maintained cross-country system related documentation, procedural guidelines, as well as other business area statistical information, improving quality and consistency measures used by operations and quality assurance teams• Planned, executed, monitored and implemented business solutions to ensure that user needs, and business requirements were satisfied

Facilitated training for the commercial underwriting and support staff, (individual and group settings), on product, procedural and system processes promoting continual development of staff to attain regional objectives. Managed service standards by coordinating processing workflows.• Selected by management team to develop process documents and lead training for a new automated system across province• Conducted quality control ensuring data integrity and compliance • Identified solutions and corrective actions as well as provided ongoing guidance on system issues to regional and national staff resulting in overall improved quality and team efficiency

Provided support to the commercial underwriting team by rating and processing policies on the RTM and PMS policy systems for a field of brokers. Trained new Assistant Underwriters and provided technical guidance to the team. Systems and processes key contact within the region.** PRIOR TO 2004 held other positions in the Banking field: Teller; Foreign Exchange; GICs; New Accounts; Bank Cards; Assistant Supervisor Deposits.

Volunteered at a community housing Co-Op.