• Responsible for recruiting, supervising and managing personnel to support all functions of the Loan Control area. • Responsible for the integration and management of Special loan products (ARM, Balloons, Step loans, Construction one steps, interest only, HELOCs, sub servicing) and system related processes to enable the servicing of those products.• Participate and represent Loan Servicing in the Ops group to determine feasible loan products, and offer expertise on product servicing. • Manage the HELOC process in accordance with Reg Z and all regulatory issues. • Manage the Oregon Housing purchase loan relationship, and participate in any bulk, correspondent, or ongoing servicing purchases or sales. Know and be compliant with RESPA/TILA regulations.• Maintain the LLB system which manages the new loan set up and coordinate any QC functions that are required. • Manage the MERS system with respect to the servicing implications.• Staff and manage for Loan modifications, Arm conversions, or other document / loan changes insuring that the MSP system is maintenance in accordance with the new terms.• Work very closely with the Investor accounting Manager and department in re-pooling, INV/CAT changes, buy outs, application of funds, loan removal, charge offs, • Participate in industry user groups and establish a peer network that enables quick access to best practices. • Provide leadership by: Making decisions, communicating on all levels within the department and across department lines to create understanding and teamwork.• Interface with other managers and departments to plan changes that will be mutually beneficial to each other in areas of common workflow or responsibilities.• Develop and implement cross-training of the entire staff.• Be alert for problems and changes; recommend improved methods or procedures to compensate. Troubleshoot system issues for users and responded within Service Level Agreement timeframe.

• Is an active, positive, and contributing member of the Single Family Technology team that collaborates with teammates to create a positive and accepting environment of mutual success. • Independently drives multiple initiatives at a given time. • Writes requirements specifications utilizing standard templates, using natural language - simple, clear, unambiguous, and concise. • Elicits and prioritizes requirements by facilitating and employing the following activities, methods and tools: interviews, document analysis, requirements workshops, business process analysis, use cases, task and workflow analysis, and/or viewpoints. • Assist with the decomposition of high-level business and user requirements into functional requirements specified in the appropriate level of detail suitable for use by those who must base their work on the requirements. • Identifies and resolves conflicting requirements. • Identifies and aligns project requirements that are consistent with business objectives and drivers, as well as company policies, regulations, and standards. Responsible for changes to baseline requirements through effective application of change control processes, tools, and appropriate escalation. • Assist the project sponsor and/or product business owner in documenting the product’s vision and the project’s scope. • Researches and recommends improvements to business processes, organization, and rules that can increase the advantages gained from technical and non-technical solutions. • Documents complex system workflows and business processes. • Provide clear and timely communication to end user groups, including communication to project stakeholders.• Determine, document and communicate the impact of proposed system enhancements and changes to current business processes.

Collaboratively work with a broad range of personnel in support of securing successful functioning of newly implemented systems or procedures. Contribute research and analysis skills in reviewing and evaluating data gathered. Research, author, and maintain training materials and procedures.Selected Highlights:• Determine operational objectives by studying business functions, gathering information, and evaluating output requirements and formats.• Recommend controls by identifying problems and writing improved procedures.• Define project requirements by forming project team, identifying project milestones, phases, and elements, and establishing project budget.• Provide references for users by writing and maintaining user documentation, providing help desk support, and training users.• Prepare technical reports by collecting, analyzing, and summarizing information and trends.• Maintain professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional meetings.• Contribute to team effort by accomplishing related results in a timely fashion.

• Follow District student management policies and procedures. • Relate effectively with parents, staff, and the students. • Clean and service the school bus to include interior/exterior sweeping, washing, and refueling gas tank.• Properly operate all hand and foot controls installed in a school bus as required by Bus Specifications. • Practice effective safety and security.• Prepare work orders on the mechanical needs or problems of the bus or its operating systems. • Provide support and sustain positive moral with District Transportation personnel. • Perform proper gauge, safety, and post/pre trip inspections per District Transportation guidelines.• Accurately and legibly complete forms, records, time sheets, trip requests, route maps, accident reports, and other documentation or reports as required. • Perform other school bus driver-related duties as requested by management

• Consulted with business to develop business cases, charters, project plans, schedules and business requirements.• Directed complex, multi-year, cross-functional project team in the planning, design, development and implementation of system enhancement to the Consumer Lending System (CLS) for internet and company store interface. • Led meetings with executive sponsors and stakeholders to review project plans, timelines, status and results; anticipated issues and risks that may impact project success; escalated to and collaborated with executives to resolve or mitigate them.• Coached and mentored business project managers on project management concepts and methodology.• Facilitated planning, establishment, execution and evaluation of complex, multi-year, multifaceted programs in the areas of Consumer Lending Systems (especially Policies & Standards Compliance) and Records Management; recommended and implemented program improvements to meet changing mission parameters and requirements; optimized financial, human and other resource allocations between projects and ensure effective resource utilization across program.• Served as liaison with business partners (Business Owners and Project Managers), Information Technology partners, suppliers and other teams to develop clearly articulated vision, mission, business case and charter and ensure successful execution of programs; developed integrated plan that included program deliverables, strategic alignment, total revenue, profit opportunity, enterprise-wide impacts, milestones, risks, assumptions, constraints and overall program investment.• Provided guidance and leadership to system teams to realize strategic business vision or desired result.• Coached and mentored IT and business project managers on project management concepts and methodology.

• Coach team members on how to inquire and assess requests made by Business Entities and create Functional Specifications to achieve enhancements.• Mentor team members on personal development to enable them to reach their goals. Train new hires in departmental procedures and applications.• Consulted with business to develop business cases, charters, project plans, schedules and business requirements.• Led meetings with executive sponsors and stakeholders to review project plans, timelines, status and results; anticipated issues and risks that may impact project success; escalated to and collaborated with executives to resolve or mitigate them.• Researched, analyzed and identified system processes to reduce system downtime and errors by 75%.• Managed customer database, product updates, and upgrades for 48 cycles.

• Supervised a group of employees who implement changes to documents used in consumer lending; manage monthly table shipments to the entire bank; and ensure that from an application standpoint, the General Ledger processes are passed correctly to the account controller. • Successfully communicated between Business Entities within the bank and the programmers who make the changes requested by those groups, translating between business lingo and programmer language, to create functional specifications. • Responsible for maintaining open communication lines between Business Owners and Development; including running meetings, gathering system requirements, and determining best possible solutions• Creation and maintenance of Data Elements and Use Cases• Creating digital images generated by the system utilizing JetForm and Adobe Output Designer• Responsible for testing of software and document enhancements, logging defects, and fixing document based defects

• Troubleshoot system issues for users and responded within Service Level Agreement timeframe.• Created and maintained system manuals for system upgrades/enhancements• Maintained open communication between development and help desk agents to expedite resolution on system issues. • Assisted development team in testing/certifying new code/enhancements for system releases.

• Answered questions from internal customers on system application, policy and procedures and access issues. • Trained all new hires on Lending System applications and Policy and Procedures• Maintained the highest call volume with the highest grade of customer satisfaction stats.

• General Ledger balancing• Post transactions to the servicing system• Calculated interest adjustments for misapplied funds• General system maintenance to accounts when fee waivers were authorized• Balanced system to general ledger tickets and loan payments