Data Interrogation Advisor
CurrentData interrogation Team MemberResponsible for ensuring that our customers receive correct bills by applying allowances, adding meter reads, updating account details, changing the tariff, Trade Effluent and general account queries.Production of accurate bills across multiple billing systems.Investigated &resolved billing issues& complaints within SLA, which included liaising with other departments,ensuring that there were clear & accurate notes captured on the customer's account.Built trusted relationships with customers by keeping in contact with them, especially the billing was complex and required investigation liaising with wholesaler and other resources.