Bev S. Email & Phone Number

Cape Town, Wc, Za

Western Cape, South Africa

South Africa

Cape Town, Western Cape, South Africa

I am readily available to assist in fine tuning your Reservations / Revenue Team on a part or full time basis

Cape Town Area, South Africa

Comprising Holiday Inn Cape Town, Best Western Fountains Hotel and The Lady Hamilton HotelResponsibilities:• Analysing and Reporting on Revenue, Bookings, Cancellations daily.• Forecasting on a weekly and 3-month period to compare actuals Revenue to Budget.• Yielding rates to occupancy to ensure budgets are met.• Rate negotiating with Tour Operators. • Creating Yearly Budget with General Manager• Working with GDS on RFP processors to ensure Hotels can participate in preferred programs.• Managing a Team of +5 staff in Reservations and Conferencing departments ensuring bookings are made timeously, Groups are followed up and availability is correct• Weekly checks of incoming deposits to ensure prepayments are made prior to Groups arrivals.• Loading Rates and BAR Availability for All Properties on Protel/ Opera.• Ensuring interfacing between Hotel PMS Systems and Channel Mangers are working correctly to ensure smooth operations.• Doing Rate Comparison on Online Booking Channels to ensure correct information is available to Guest – Booking.com, Expedia, Agoda etc• Administrative tasks such as answering call, Responding Timeously and professionally to emails, Filing, Managing Dropbox for Correspondence.

Cape Town Area, South Africa

Company which deals with Sales and Marking of Independently Owned Hotels and linking them to the Global Distribution Centre Responsibilities:• Responsible for Loading All New Properties signed up and Ensuring all rates are loaded accordingly to Preferred Partners rates• Ensuring Block Out dates are maintained and managed to ensure maximum revenue is achieved• Responsible for a reservation team who deal with reservations, enquiries and loading of New Online Agents• Doing Monthly performance Appraisals with Staff Members• Weekly reporting of Statistics of Future bookings by Hotels and Sales Members to the Hotels.• Monthly balancing of Actual bookings received at all the Affiliated Hotel.• Completing RFP’s for International and local corporate and following up on acceptance• Attending Trade Show on behalf of our members – Indaba, T• Attending Yearly conference with our partner company in London to ensure we have all the information about upcoming RFP’s – Agents and Corporate.

Cape Town Area, South Africa

• Updating rates for Tour Operators, Corporates and Groups• Update Online Agent sites to ensure correct information and Rates appear• Sign up new Online Agents to generate more Revenue – This included the other Leisure Hotels, Lady Hamilton and Tulip Hotel• Attending weekly Marketing meetings to update on Progress and bookings of Onlie Agents• Sole Person in the reservations department for a 222 roomed Hotel• Processing Individual and group reservations• Ensuring a High occupancy level is obtained at a reasonable rate• Creating, Updating and Merging profiles on Database• Filing and Archiving of reservations department• Sole Person in the reservations department for a 222 roomed Hotel• Processing Individual and group reservations• Ensuring a High occupancy level is obtained at a reasonable rate• Creating, Updating and Merging profiles on Database• Filing and Archiving of reservations department

Klapmuts, Cape Town, South Africa

Part Time Administrator at the Wellness Centre • Fulfilling the below permanent position on a part time basis on the request of Management until a permanent member was employedHalf Day Administrative Position at the Wellness Centre (3 months)• Daily and Monthly Statistics of Revenue and Customers• Monthly rosters for +20 Staff members• Monthly commission summaries for staff to be handed to payroll• Dealing with all HR related issues – Leave, Sick etc.• Balancing of outstanding payments on a day-to-day basis• Assisting with overflow reservations• Stock counting and inputting closing stock into excelTeam Leader – Front Office at the Wellness Centre Management (2 years)• Oversee entire running of the Wellness Centre, mainly the Front Office• Monitor service received from outsourced housekeeping department• Take ownership of budget and spend funds accordingly• Involved in ideas for up selling treatments at the Spa (Marketing)• Train and recruit Staff to 5-star standard of service• Create training programs for staff with other management• Make Group bookings for treatments• Deal with Guest Queries, complaints and comments• Responsible for ordering retail stock and stock control thereof. Initially started at Santé in the Call center (1 Year) of the Hotel • Individual and Group Reservations• Conferences, Functions and Launches• Answering Switchboard• Wellness Bookings• Creating, Updating and Merging profiles on Database• Filing and Archiving of reservations department• Liaising with other departments regarding guest Requirements• Assisted with the Opening of the Hotel

Sandton, Gauteng

Waterfront, Cape Town

Hotel Management Diploma, Hospitality Administration/Management

Education record