As project and product manager I am responsible for assisting to unify and improve the workflow of the software development teams which build the technology behind several of Silvertree Internet Holdings portfolio companies. This pivotal role requires liaising with the CEO's and marketingteams of the companies as well as the developers, to define a strong product roadmap based onbest practice user experience and conversion optimisation, turn that into well-run sprints, ensurethat testing processes and quality control is in place, and manage allocation of developers toprojects and tasks.Key Responsibilities• Product Road-Map Management (in conjunction with management team)• Task Analysis and Breakdown (in conjunction with the tech lead)• Risk Analysis• Task Scheduling and Assignment (with tech lead)• Budget Estimations (with tech lead)• Overview Reporting and Documentation• Developer Management and Assessment• Internal Client / CEO Management• Identification and Prioritisation of Critical Tasks• Simultaneous Management of Multiple Teams and Products

I was responsible for coordinating multiple project deliverables from end to end. This entails, directly engaging with clients and associated 3rd parties in order to scope, develop and define projects that will improve business processes, productivity, and deliver products that will ultimately add value to our clients and their end users. Over and above the direct project and client related duties I have played a key role in creating and defining key internal business processes that have allowed us to standardize the manner in which projects are conducted, reported and completed.Key responsibilities: • Investigation, scoping and analyzing user requirements• Drafting proposals• To provide all day to day support to staff responsible for projects• Quickly and efficiently resolve customers' project or support issues• Data collation and uploading for all related projects• Generate project-based reports• Generate utilization reports• Compile meeting packs – agenda, goals, outcomes, minutes etc.• Generate reports on project status for management• Generate reports on project milestones• Create and update projects using project management software, e.g. Microsoft Project

As Project Manager the position would require me to implement the professional principles, practices, and techniques to lead project teams and control project schedule, cost, and performance risks to ensure satisfied customers.Working with a number (20+) of retainer clients as well as new clients launching the eCommerce leg of their businesses - Thus catering to all aspects of a business from digital marketing, development, ERP systems and Operations.

My position was to provide project management support, from project planning, risk management, reporting and the management of contractors. Thus taking control of non critical activities and therefore working closely with the project manager, ensuring the project plans are executed smoothly.This job entails specific attention to detail and an in depth understanding the theoretical background of project management and the different ways in which this can be implemented practically to the projects we are working on.

My primary responsibilities was to take control of a portfolio known as "New Site Requests". I was therefore responsible for assisting in updating a new data base (NSAP) and integrating this new system with the old system. NSAP will prove to be a management tool that would govern the New Site Request portfolio through its integration abilities throughout different departments.I was responsible for liaising with the different departments, thus ensuring that the data provided by this tool was relevant and accurate to all those involved. I was also personally responsible for training various individuals in different departments on this system.I was also responsible for completing the first ever post site review, which compared the predicted NPV and Traffic details with the actual revenues, CS and PS traffic details provided bby individual sites that have come live over the past two years.Receipting contractor final acceptance certificates for various sites that were currently being build was also part of my responsibilities together with general administration tasks and other day to day activities.

As a receptionist at Virgin Active, the duties were fairly standardized: - Answering the telephone - Accessing members - Dealing with member queries - Completing indemnity forms for non members entering the gym - Controlling the Cash float - Documenting lost property - Issuing Access Cards were all part of the day to day activities completed.