Bevan Crews Tumblin Email & Phone Number

Folkston, Georgia, United States

Jacksonville, Florida Area

Handle inquiries from members, providers, physicians, as well as internal and external clients related to pharmacy benefits. Research and resolve issues in a timely manner. Assist members in understanding and maximizing the use of their benefits and pharmacy distribution programs. Escalate issues as necessary.

Saint Marys, Ga

Oversee everything dealing with the store. Literally everything. Manage people, places, and things. From managing inflow and outflow of merchandise, money, and deliveries, to ordering, selling, and advertising. Control expenses. Handle back office duties including accounts payable/receivable, monthly reports, sales tax, payroll, etc. Maximize every sales opportunity by training and encouraging sales staff and promoting high standards of customer care. Deal with damages, freight companies, manufacturers, and floor presentation, along with inventory selection, ordering, and tracking. Handle issues. For almost thirty years this company never had a complaint filed with the Better Business Bureau or been blacklisted by the US Navy. I’m proud to say this record remained intact under my management.

Covina, Ca

Operations manager for property production department of up to 100+ full-time, remote, and off-shore employees. Implemented telecommuting project, moving to being 100% virtual, reducing office space and saving 30% in leasing costs. Reconfigured data gathering techniques, reducing departmental travel expenses by 50% within 6 months. Managed multiple global vendors for department, including SOW/SLAs, training, implementation, and move to steady-state. Created new products with competitive pricing for clients to increase our revenue stream and provide non-deferred income.

Chicago, Jacksonville, Los Angeles, Ft Lauderdale, Birmingham

Evaluated various retail establishments, rental properties, and restaurants to ensure business objectives were met. Assessed and reported on appearance, customer service, and product quality. Received assignments from various service evaluation companies such as Hotel & Restaurant Services, Action Research Group, and Michelson & Associates, Inc. Assignment tasks ranged from purchases, returns, receiving services, timing, product sampling, touring, posing as a potential client, and other interactions. In all cases, reports had to be factual, objective, timely, and detailed.

Covina, Ca

Managed outsourcing client volume, teaming up with customer to undertake a range of tasks providing coverage for former in-house processes. Aligned department resources to exceed expectations in providing deliverables to customer according to established standards. Planned action to ensure the organization's needs were met efficiently and effectively.

Covina, Ca

Dallas, Tx

Established and supervised outsourcing operations for mega-lenders and regional lenders. Worked closely with customers to develop procedures, migrate varied processes, reduce cycle-times, and minimize risk. Coordinated with various departments including IT to ensure smooth transition of final product/service as well as management of the UAT environment. Developed metrics to monitor the process including process improvement, cost containment, and delivery of the highest quality end product.