Beverleigh Saunders Email & Phone Number

Witham, England, United Kingdom

Norwich, United Kingdom

Responsible for ensuring the highest level of customer service is delivered to customers by taking ownership of the interaction with customers and taking enquiries and complaints from start to completion Manage a portfolio of customers enquiries and complaints from start to finishDaily interaction with customers to ensure both the customer and Anglian’s requirements are metInteract with all departments from Installation to Operations to progress the customer’s requirements timelyProvide regular updates on the portfolio of customers to management through concise overviewMake recommendations to management on the best solution for the customer and company alikeReview internal processes and take ownership of improvements to gain greater efficiency Review complaint patterns and build solutions for management to review in order to remove continuous complaintsProvide cover for colleagues customer portfolios when needed by being flexible and able to adapt to new situations

Customer Service AssistantResponsible for ensuring a safe, secure and legal branch through the effective application of accurate stock management routines and robust legal and hygiene disciplines.Stock management including lifecycle refreshCustomer enquiry managementManagement of seasonal point of sale material and promotionsCoordinate branch paperwork to ensure all is audit compliantEnsure the branch adheres to the legal requirements through effective organisation of inventorySupporting all departments by being cross trained to deliver unique customer experience

North Walsham

Deal with day to day tenant issues and advise them of how to resolveProperty maintenance Procedure questionsClarification on support offered and how to attain Assign jobs to relevant teams and timeframe to resolve with required materialsRegular meetings with contractors to review and asses their performance and what improvements are neededHold Tenant reviews to discuss concerns and how they can benefit from various Victory iniative'sManage a team of 3 daily to ensure effective recourse is allocated to each areaCreate and present a monthly review to the senior management team on all of our KPI’sResponse timeComplaint handlingJob closureCost management

SME Sales and Customer Relationship Manager Achieve assigned revenue and profit quota on a monthly, quarterly and yearly basis. Ensure company maximises potential by offering a high level of customer service.Plan and conduct regular team and one to one meetings in order to communicate objectives and ensure my team are equipped with everything they need to perform effectively.To own the monthly and quarterly target To run recruitment for the sales departmentLiaise with external companies for recruitmentShort list candidatesInterview and place successful candidatesCustomer communication to gain feedback on their business, ensure we are providing the best service and discuss how we grow our share of their business.Administer disciplinary actions with staff from beginning to endImplement HR policy with in the Sales department and monitorImplement tactical sales plans to ensure my team is driving towards the target to includeReseller recruitment plansCompetition attack plansPipeline management to maximise sales opportunityManagement of resource and training requirements to ensure effective time management, sales skills and overall team efficiencyDaily, Weekly and monthly data analysis to track sales trends, prevent profit or revenue leakage and key opportunities.Sales coaching through call monitoring and one to one sessions.Regular vendor meetings for updates on focus areas, key product lines and market intelligence.Reporting team performance and forecast close position to the Director team weekly.Dealing with customer issues on a daily and project based basis.