Beverley Akom Email and Phone Number

• The main contact person for a specific client• Managing various key projects including the testing of new OTC functionality for clients and Regulatory reporting reforms• I hold and attend weekly meetings with the client to discuss all high priority issues with constructive updates and solutions• Successfully implemented and tested the European Market Infrastructure Regulation for two clients• Liaising with various teams internally to ensure new development is communicated to client• Writing Management Overviews when new requirements/developed is specified from client as long as full back to back testing and installation of the new requirement• Developed knowledge on reading and constructing SQL statements to complete daily tasks on the files and tables in the Stream GMI application• Basic knowledge on reading procedures completed in xml• Worked towards decreased process times to ensure that they are completed efficiently so that reconciliation reports are sent out in good time• Currently working with the training department in preparation to deliver Stream GMI training to internal and external clientele

• Maximizing sales for the a number of stadium departments• Increased knowledge of basic accounting skills• Responsible for and resolving customers’ complaints• Delegating roles to team members based on their attributes and preferences• Gained detailed knowledge of the different roles within the catering structure

• Worked with a team to support a global client base and logging details from client when faced with a GMI issue• Monitoring various production issues, ensuring these are dealt with and documented appropriately. In addition working to ensure that recurring production monitor messages are decreased• Resolving pricing queries using internal systems and external resources • Ensuring that all new bulletins are documented on a timeline to present to the team• Testing and implementing bulletins due to be released.• Working with clients to develop or maintain program fixes using a development log • Recreating complex problems/bugs in GMI that clients my have, which requires the use of RPG code. • Working with developers to enhance programs and to add further functionality that may be required by the client• Effectively and regularly communicate with the client about the status of various developments• Working with the Product Planning team to refine the required EMIR – Customer Segregation functionality

• Assisting customers with advice and queries• Merchandising and replenishing stock as directed

• Full responsibility and assisting with day to day tasks at specific times of the day• Created a macro using excel to improve the efficiency of a task that took a week and now takes 30 minutes•Raising queries to relevant parties through email, phone calls and face to face contact• Attending various meetings, giving updates on tasks and activities that occurred every week• Solving day to day problems and queries using the systems in place and dealing with other employees within the firm globally