Knowledgeable, experienced and efficient, giving you a flexible extra pair of hands when you and your business needs it most. We can help you tackle your to-do-list, so that you have the time to concentrate on what is important to you. Administration - Word documents, presentations, spreadsheets, databases and all those other back office tasks that take up so much time.We provide help, support, and training when required, with all those tasks that are not always a priority but are essential to the efficient running of any business.

Caring for nursery and reception children over lunchtime.Looking after children’s welfare in the playground. Dealing with an accidents. Encouraging inclusive playtime and joining in with the fun! 😊

Provide an excellent helpdesk support service to all customers. Log all helpdesk calls and emails, solve any issues that are possible and escalate those that are more technical to another member of the team. The first point of contact for all helpdesk enquiries, and responsible for informing clients of progress at all times and following queries through to resolution.

An Office Professional with in depth experience of providing customers and colleagues with efficient support and excellent service.Sorting and distributing incoming post and assisting with the despatch of information.Inputting and updating client details in the client management software program, working with a high level of accuracy.Developing procedures to ensure the maintenance of manual and electronic filing systems.Organising and storing paperwork, documents and computer based information.Photocopying and printing various documents, including preparing letters.Support colleagues with the co-ordination and arrangement including preparation of documents for meetings with clients.

Provide prompt & professional response to client support requests for Moodle software (Virtual Learning Environment). Duties Include: Troubleshooting site issues, perform Moodle site setups, upgrades & maintenance and check the performance & load of the Linux web servers

Responsible for managing and motivating a team of ICT support staff to provide high quality customer service. I work to provide an excellent ICT support service to the council, offering proactive and reactive support functions. I manage and allocate the daily technical tasks to team members. I devise, refine and enforce operational procedures for the team and engage with them for their feedback. I collate team performance statistics to produce reports, examine trends and highlight strengths and weaknesses. I also liase with staff and elected members to develop satisfactory project schedules.ICT Support Officer 2005 - 2009In this post I responded to end-users requests received over the phone and through the ICT helpdesk system in relation to the operation of installed hardware and software. I organised my work schedule to ensure main priority jobs were completed satisfactorily and escalated jobs when necessary. I had to handle fault diagnosis and update processes where required. I also dealt with the daily server operations, activating appropriate file routines and updating the tape library details.ICT Helpdesk Administrator 2003 - 2005I had to log all requests for assistance from staff regarding the operation of software and hardware, resolving or providing advice on any issues I could and update all associated records. I had to administer all software and hardware inventories. Input order requests and liase with third parties regarding outstanding orders.