Managing local government accounts across the North West and West Midlands I provide customers with support and guidance to help them thrive using VMO2's products and services.. I ensure an outstanding Customer Experience across the end-to-end customer journey with responsibility for driving an outstanding customer experience.

I worked alongside and supported multiple NHS trusts within the Lancashire and Merseyside Region.I helped support and managed the transition and operation of bespoke NHS projects, acting as a conduit between an outsourced Third Party Managed Service Desk, Virgin Media Business and the customer. I ensured that all managed services and service desk support met contractual obligations and service levels to deliver and exceed customer expectations.I service managed two multi million pound health contracts, one of which was a large collaborative framework consisting of numerous NHS organisations, delivering multiple applications and layered services across a Managed IP Network of 350+ Sites. Supporting SIP, UC deployment of more than 20,000 NHS users, Video Conferencing and Wireless LAN. I also help develop and design standard and non -standard service elements in major bids,. Skilled in maintaining and building customer relationships, I have strong operational and technical knowledge and I am professionally skilled in Service Delivery, Negotiation, ITIL, Customer Relationship Management (CRM), and Sales Operations.Continuous Service Improvement is at the centre of all daily activities and I work to develop and improve all processes to deliver a brilliant customer experience.

I worked as an Account Manager in BT providing Business Solutions for corporate customers. I proactively managed 35 defined customer accounts acting as single point of contact within BT to ease the customer experience of doing business with BT and to develop long term customer relationships across a range of decision makers. I established customer relationships to defend existing business and leverage opportunities for new business.

Desk Based Sales support for Business Customers