European Logistics Controller
London, United Kingdom
Key responsibilities• Management of warehouse and haulier relationships and service performance development for all Danone Waters UK market distribution points in Northern Europe. • Management of full order to invoice flow for deliveries made direct to customer, from DCs in France and Belgium, including complaints management and consistency checks.• Continuous improvement of SRM consistent with Danone principles and procedures.• Operational coordination of deliveries from Danone Waters’ DCs to customers (~15,000 trucks / year) working with warehouse teams and British, French and Belgian hauliers.Key achievements• Lead formalised Service Level Agreement (SLA) with nominated hauliers, tracking performance via KPIs and chairing monthly service reviews (held in English & French).• Anticipation of impact of stock availability / haulier capacities to support forecast volumes – worked across supply chain functions to ensure volume/network utilisation targets met.• Delivered cost, carbon and service targets, in conjunction with Finance and Transport.• Fostered a customer-centric business focus, ensuring clear & open communication on operational risk to customer services, physical logistics and planning teams respectively.