Beverley Mackenzie

Beverley Mackenzie Email and Phone Number

Miss Beverley Mackenzie @ The Lion Match Company (Pty) Ltd
south africa
Beverley Mackenzie's Location
Durban, KwaZulu-Natal, South Africa, South Africa
About Beverley Mackenzie

I am a self motivated female who loves the challenge of change, I believe in change and adapt to new situation quickly, I love learning new things, I love to push myself to new limits and believe in driving projects through to the end

Beverley Mackenzie's Current Company Details
The Lion Match Company (Pty) Ltd

The Lion Match Company (Pty) Ltd

View
Miss Beverley Mackenzie
south africa
Website:
lionmatch.co.za
Employees:
154
Beverley Mackenzie Work Experience Details
  • The Lion Match Company (Pty) Ltd
    Creditors Clerk
    The Lion Match Company (Pty) Ltd Jul 2018 - Present
  • Velociti
    Quality Assurance
    Velociti Jun 2007 - Present
    Durban Area, South Africa
    Basically we set the tone for the call centre, we start off by listen to what and how agents are saying things to customer, then we coach the agent to give the customer the experience that is specific to the client for example, one client is more focussed on information and needs lots of customers to be attended to because of their call flow and demand, then we teach agent how to be concise and teach them questioning and closing skills, another client would want us the cater to client every need, pamper, then soft skills and attentiveness would be focussed on, across the board we have a mandatory skill set for agents but we tweet them to better suit the client.
  • Velociti
    Miss Beverley Mackenzie
    Velociti Jun 2007 - Present
    Durban Area, South Africa
    I run a team of 10 people, I have 5 campaign to maintain quality, my consultant audit calls and pump valuable information back to floor managers to better the business, we monitor calls, emails, media sites where customers can complain, we monitor all type of communication from our consultant to the customer to ensure a better experience for our clients, clients
  • Velociti
    Team Leader Of Customer Experience Call Centre
    Velociti Jun 2007 - Present
    Monitoring my team, ensure best practice, reporting daily, weekly and monthly to my managers to ensure flow of change and development, prepare, investigate and present at all hearings for the company, Monitor all Performance management in the customer care department, Liaise with Team leaders and Managers discussing improvement and none thereof , Complete register, IR escalations, prepare disciplinary documents for consultants that are not performing, coaching and development for consultants, Ensuring coaching and development is completed by Team leaders for their consultants,

Beverley Mackenzie Education Details

  • Mancosa
    Finance And Financial Management Services
  • Anchor Lite College
    Anchor Lite College
    12
  • Durban Girls High
    Durban Girls High

Frequently Asked Questions about Beverley Mackenzie

What company does Beverley Mackenzie work for?

Beverley Mackenzie works for The Lion Match Company (Pty) Ltd

What is Beverley Mackenzie's role at the current company?

Beverley Mackenzie's current role is Miss Beverley Mackenzie.

What schools did Beverley Mackenzie attend?

Beverley Mackenzie attended Mancosa, Anchor Lite College, Durban Girls High.

Who are Beverley Mackenzie's colleagues?

Beverley Mackenzie's colleagues are Lesetja Frans Chokoe, Sarojini Palium, Zakieya Akbur, Ngwato Doctor, Zain Abdoola, Collins Masipa, Rethabile Masera.

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