Riding For The Disabled, Morpeth Group is a registered charity giving people with special needs and disabilities a chance to develop their abilities and enrich their lives through riding specially trained ponies.

Newcastle United Foundation uses the power of football to motivate and inspire people to be more active, learn new skills, be more employable and to reach their potential. As the official charity arm of Newcastle United, we coach, mentor, educate and provide opportunities to communities that truly need them, reaching more than 66,000 people each year across the North East.

Key Responsibilities• Forging strong relationships with the account management and operational teams to ensure clients are onboarded accurately and service levels are monitored, managed and maintained.• Persistent in connecting and building relationships with prospects, new clients by attending networking events, through the use of LinkedIn and by hosting and being a panel member of applicable webinars. • Proactive in engaging with stakeholders including Company Secretary, General Council, Head of Internal Audit, Head of HR, Chief Compliance Officers and CEO’s.• Strongly collaborating with partners of law firms to discuss maintain and increase knowledge of the legislative landscape to be proactive to client needs, and keep the company up to date on information around proposed changes to requirements in the area of whistleblowing across various countries. • Successfully hosted webinars in 2021 in relation to ethics, compliance and whistleblowing to promote the Safecall message.

Key Responsibilities•Succeeded in supporting and working alongside clients across various industries including automotive, technology and financial.•Proven track record in delivering excellent customer service by organising customer service training across all levels.•Delivered effective training in reservation centre, customer service and sales departments. •Exceeded in executing process improvement within the companies I worked in on a consultancy basis. •Facilitated training for account management teams to help them cross sell their company’s products.•Resolved company’ bad debt by implementing processes, systems, and strengthening their procedures.•Competent in supporting companies who were looking to acquire other businesses through due diligence of the sales and customer service portions of their target business.

A 'hands-on' direct management role with responsibility for the development and growth of sales revenue via new business acquisition, existing customer growth and customer service delivery for both the UK and International operations via three UK departments – Sales, Customer Service & Central Reservations, along with personal responsibility for the acquisition, implementation, retention and growth of National & International Key Accounts. UK Sales team achieved 106% of revenue target (£22m) in 2006, which was the first year since Sixt AG acquisition of United Kenning in 2000 that growth had been shown in UK revenue. In 2007 103% of target was achieved, showing significant growth in both new and existing business.

Brought in to address the service delivery levels provided by the Customer Service, Central Reservations and Sales departments.

A strategic and direct management role with overall responsibility for the commercial development and retention of the full Inchcape Fleet Solution customer portfolio of both Key and SME accounts. Team achieving 129% of target Oct YTD 2005 based on a structured approach to commercial development, customer service, department communication and staff training.