Managing all aspects of a property maintenance company. Management of job sheets, coordination of work and labour, both subcontract and employed. Invoicing, banking and payroll using SAGE, liaising with suppliers. VAT returns. Selling product and advising on the correct product. Solid fuel surveys and quotations. I also undertake extensive marketing, liaising with the web design team, and imagery for the site. I have created a full calculation process for project costings and subsequent customer quotes. I follow up all aspects of the customer service from start to finish. As members of the Guild of Master Craftsmen quality is vital, hence my role is largely customer facing and aftercare.

Service Centre Manager for one of the country’s largest B2C parcel distribution company, with large clients such as Amazon, Argos and Shopping Group Direct. With 65 staff involved, a team of 8 direct reports, over 6000 parcels per day and 90 tours I am responsible for the complete running of the Service Centre. All costs, KPI’s and administration relating to the centre. This is a highly pressurised environment with much emphasis on financial and service performance. I am a highly organised individual and this is a great strength in this role, with the requirement to manage several very large projects at the same time and ensure effectiveness and efficiency. I recently underwent a full cost review for the site and saved over £380,000 pa out of the service centre, whilst still maintaining a 99.5% service performance. I have also increased the health and safety audit score from 62.5% to 98.4% within the last six months.

Manager for one of the country’s leading parcel distribution companies. Supervising all aspects of the day to day running of the depot and the 53 staff involved. This is a customer driven environment and target focused. With over 35 KPI’s to achieve weekly I motivate and empower my team to reach these targets. Working to very tight deadlines and under pressure to provide the best customer service, whilst ensuring the profits of the company are protected. I am responsible for all of the HSE on site. I am also heavily involved in coaching and mentoring of the staff. I conduct all of the personal development programmes for the various teams. I am particularly involved in the identification and development of high achievers as recognised through TNT’s talent recognition programme. I manage all of the legal compliance relating to drivers. I am involved in the planning and preparation of the business plan and strategy map. I am responsible for the setting of the objectives for the individuals/teams to ensure vertical alignment to the business strategy. I also control the P&L for the depot in conjunction with the Depot Manager. I am a LEAN ‘Yellow’ belt; I supervise the work of the Green belt at the depot and work alongside the Black Belt Continuous Improvement Manager on various projects.