Responsible for providing program support to corporate clients and internal Program Managers and Directors, and ensuring that client program details are current in internal systems. This role involves direct client contact. Setting up new client programs in the in house application including claim management details, billing processes, reporting requirements and other details necessary for all aspects of operation Completing monthly billing reports according to strict timelines. Investigating invoice discrepancies and working with Finance to process reconciliations. Creating and sending client reports and presentations on a weekly, monthly and quarterly basis. Creating ad hoc reports for clients or internal customers, often requiring manual manipulation and extraction of data. Responding to client inquiries via phone and email, and supporting their needs in a timely manner. Providing support to Program Managers and Directors, including but not limited to looking up contract information, obtaining claim reports.Maintaining client program details using an in house application, ensuring that they are always current, and submitting changes on behalf of the Program Managers. Working with the team to ensure that all responsibilities are completed and client requests have been responded to. Communicating with different departments within Morneau Shepell via phone and email.

Approve all technician invoices for payment. Review and reconcile monthly statements for accuracy using SAP and a Microsoft Excel spreadsheet I have developed to avoid errors and faster response times. Ensure pricing is within specification of signed contracts/agreements. Enforce proper procedures to avoid errors/confusion. Provide detailed backup of said procedures when necessary.In direct/constant communication with Partner Technician's, A/R, A/P, Project Managers, In-House Department Bosses in regards to invoice allocation and validity. Review past and present Technician’s contracts for accuracy.Review/reconcile employee expense reports using a Microsoft Excel spreadsheet I developed to eliminate errors when inputting data into SAP for quicker/easier payout times.Back-up reception in regards to directing incoming calls and assisting visitors.

Ensure all paperwork for incoming/outgoing products is complete and/or compliant with cross border rules and regulations. Main contact for Customs Broker.In charge of updating NAFTA certificate and tariff codes.Ensure all dangerous good paperwork is complete and compliant. Distribute necessary placards to drivers.Enter orders, ship orders, invoice orders, check stock, and update customer information, ensuring correct pricing through Sage AccPac 5.4A software.Organizing shipping of finished product and/or components, communicating with customers and appropriate transportation companies.Obtaining the best freight rates and most reliable service for customers.Investigating discrepancies with shipments/invoices/bills of lading.In charge of any courier shipments; ensuring all pertinent information and/or paperwork is accurate ie: International shipments, USA shipments.Corresponding with Customers/Freight companies through email/phone/websites.Investigating and sourcing machinery and/or ingredient samples from Canada or USA for in-house lab technicians.Set up meetings with potential freight companies to ensure the best service and rates.Answer all incoming phone calls on a 5 line meridian phone system.

Managed front-desk reception, database administration, spreadsheet creation, meeting scheduling.Organized all incoming and outgoing employees/tenants/couriers/visitors in accordance with C-TPAT regulations.Answered telephones and courteously assisted customers within high-volume, deadline-driven settings. Programmed all aspects of a Meridian telephone system including voicemail, speed-dial, extensions and paging.Assisted employees with payroll issues, vacation scheduling, benefit information and/or policies and procedures questions and understanding.Performed initial recruiting interviews for truck drivers and reference checks.Scheduled pre-employment and quarterly random drug tests for all drivers.Elected and accepted a supervisory role on the OHSC.Scheduled meetings in order to meet OHSC criteria.Set-up and distributed all new security pass-cards, mailboxes, mailbox keys, computers and appropriate office keys.In charge of and maintained master keys, security codes, passwords, security system computer login and upkeep.Coordinated payroll information with head-office on a semi-monthly basis.Updated employee status information files for management and head-office.E-mailed attendance spreadsheet semi-monthly to management.Tracked number of miles travelled by each highway truck driver.Tracked payroll {before taxes} of each highway truck driver. (company and IC)Coordinated weekly working hours of all temporary associates with their appropriate agency.In charge of office supply ordering/sourcing/replenishment/receiving/verification.Maintained the upkeep of all office equipment; including printers/fax machines/computers and computer accessories.Compared quotes for potential suppliers and made recommendations to management.

Accurate tracking of all warehouse inventories.Processing bills of lading either electronically or hand-written for all outgoing product, ensured placards were supplied for the necessary deliveries.Adaptable to new and improved customer software in order to meet immediate needs.Programmed all aspects of a Meridian telephone system including speed-dial, extensions and paging.Assisted in dispatching incoming deliveries from the US.Directed drivers to appropriate dock doors for their deliveries and/or pick-ups.Constant communication with customers and suppliers for updates and concerns.In charge of tracking office supplies, placards, customer supplies; reporting low quantities to management in a timely manner.Organized physical inventory counts for comparison and accuracy.Ensured all next day orders were processed and ready for delivery.Continuous communication with accounting department, supervisory staff and all dock staff.

Ensured all honey was safe for human consumption in accordance with government HACCP regulations.Liaison between upper management and CFIA in respect to planned or surprise food safety audits.Implemented rules and regulations according to government guidelines and audit outcomes.Performed internal audits and inspections periodically to ensure the regulations were being followed.Coordinated staff meetings to communicate changes/updates to any regulations and audit results.Documented all aspects of every position in the food plant to ensure GMP.Put together SOP's (standard operating procedures) for every area of the honey plant.Obtained written confirmation from transportation companies ensuring their drivers/trailers met the HACCP guidelines.Physically inspected all incoming/outgoing trailers in accordance with HACCP regulations.In-house Recall Coordinator:I was the contact person with whom customers and retailers could speak to with questions/concerns regarding all aspects of the honey. Periodic store checks were performed to ensure proper rotation and visibility of our honey products.Performed face-to-face public surveys for feedback on how to improve and/or market our honey.Dealt with customer e-mails/voice mails/phone calls in a timely fashion to ensure top notch customer service and customer satisfaction.